Associate Platform Operations Manager

Job title: Associate Platform Operations Manager

What you will be working on

• Taking part in supervising titles with relevant Game Teams and other parties inside the company, with the target to improve their profits.
• Supervising the titles assigned under your responsibility (including but not limited to processes, P&L, game development metrics, store presence, featuring requirements, etc.) to deliver the projects on time with top-quality Gameloft standards and following all platforms' requirements.
• Be the owner in front of HQ and other related managers in regard to diverse topics related to the platforms managed for the titles under your responsibility.

What it means on a daily basis

• Supervise assigned titles across process, P&L, development metrics, store presence, featuring requirements, and platform compliance.
• Work closely with Game Teams (PROD, QA, GD, GFX, etc.) to plan resources efficiently and support smooth project execution.
• Monitor project progress regularly, anticipate issues, and provide guidance to ensure on-time delivery and high-quality output.
• Track game health and KPIs, and act as a problem solver for issues related to servers, IAP, ratings, crashes, sales, alarms, and other operational topics.
• Propose platform or gameplay improvements when needed to optimize key metrics such as costs, installs, DAU, PAU, ARPI, and ARPDAU.
• Support implementation of new features and HQ requests, and provide timely status updates.
• Prepare ad-hoc reports and support cross-division operational tasks when required.
• Serve as the central contact for Game Managers, HQ, and other stakeholders, ensuring clear communication, issue follow-up, and smooth project progress.
• Report regularly to Game Manager, Game Operations Director, Operations Management, HQ Top Management, Exec Producers, and transversal managers.

Recruitment Journey Only candidates whose qualifications align with the role will be contacted. We sincerely appreciate your understanding.

• (1) Screening call with HR (30 mins)
• (2) Test
• (3) Interview(s)
• (4) Offer

Associate

Platform Operations Manager

Hanoi

• Fixed-term contract