About this role
Associate Peer Review Performance Manager
remote type
Hybrid
locations
Oxford, GBR
Bognor Regis, GBR
London (Fitzroy Square), GBR
time type
Full time
posted on
Posted Today
job requisition id
R2601017
Job Description:
We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.
About the Role
We are seeking a motivated and detail-oriented Associate Peer Review Performance Manager to join the Peer Review Performance team within Editorial Excellence.
In this role, you will drive the day-to-day peer review performance of a segment of the Research Publishing journal portfolio. You will oversee peer review and Journal Editorial Office services, working closely with editors, external Editorial Offices, vendor partners and internal colleagues to ensure consistent performance and a positive author experience.
You will monitor performance against agreed behaviours and key performance indicators, use data to identify opportunities for improvement and help align journal workflows with peer review best practices and standards. Your work will support timely and high-quality editorial decisions, effective workflows and the integrity of the manuscript and peer review process.
How you will make an impact
- Oversee the manuscript peer review process for an assigned portfolio of journals, from submission through to final editorial decision and onward handover.
- Manage the day-to-day delivery of peer review and Journal Editorial Office services.
- Monitor and evaluate the performance of editors, Editorial Office administrators and vendor partners against agreed expectations, behaviours and key performance indicators.
- Provide clear feedback and manage performance-related queries, escalations, retraining and remedial actions where expectations are not being met.
- Use reports, data and operational insights to identify trends, investigate performance issues and implement improvements.
- Review and optimise journal workflows, ensuring alignment with peer review best practices, standards and agreed processes.
- Support the adoption of new services, tools and enhanced workflows across the journal portfolio.
- Maintain accurate documentation of peer review processes and identify, escalate and support the resolution of research integrity concerns.
- Support journal-level changes, including transitions between Editorial Office models and the onboarding of new partners.
- Collaborate with colleagues across Editorial Excellence, Publishing Development, Partner Publishing, Publishing Operations and other teams on journal performan