Associate Manager, Community Team

Job title: Associate Manager, Community Team

About the Role The Associate Manager, Community Team, will oversee the daily operations of a team of Community Managers working on an assigned portfolio of Ubisoft games. You will support the Community team by managing growth, development and performance and contribute to transversal and game-specific projects.

What You'll Do

• Support the Portfolio Lead in the daily management and operations of the Community team on an assigned portfolio of games, and provide recommendations on process and performance improvements to enable operational excellence.
• Lead a team of Community Managers, including day-to-day supervision, review of work activity and results, and performance management.
• Coach the team by assessing strengths and development needs, giving timely feedback, and creating improvement and training plans.
• Drive innovation and a solution-driven mindset for Community Managers to foster autonomy and growth.
• Develop and maintain best practices and initiatives to support the player community, including content production practices, standards of quality, and team KPIs.
• Incorporate leadership directives, new global processes, and best practices from the portfolio’s Social Media Manager to establish team standards and trainings.
• Manage team resources, workload, staffing allocations, and resources to support business objectives of the portfolio.
• Review annual employee feedback surveys and collaborate with Portfolio Lead to create action plans to address key issues and pain points.
• Develop and maintain relationships with partner teams in Community, Social, Player Support, & Frontline.
• Create a fun, collaborative environment with a shared desire to enhance the experience of Ubisoft players and tell the stories of our games.

What We're Looking For

• Experience managing and supervising a team, including hiring, performance appraisals, coaching, and disciplinary responsibilities.
• Background in community management or social media, with the ability to develop best practices, quality standards, and KPIs for player-facing teams.
• Experience working with partner teams (e.g., Social, Player Support, Frontline) and translating leadership directives into operational standards and workflows.
• Ability to manage workload allocation, staffing, and team resources while driving process improvements and operational excellence across a portfolio.
• Intermediate experience in community management or a similar role.
• People management experience with a track record of leading diverse, distributed teams a plus.
• Familiar with social media channels, live streams, and YouTube.

Nice to Have

• Experience in the video games industry is a significant plus.