Associate Manager - Client Management, H&B, SGP

Description

• Responsible for managing customer relationships in the area of health & benefits.

• Responsible for the design and implementation of effective employee benefits (including voluntary benefits, regional/pooling) programmes and the subsequent day-to-day management of all client service activities.

• Responsible for profitability of clients within your portfolio. Ensuring that you and/or Client Advocates are successful in negotiating profitable fee/commission levels with each client serviced by you.

• Responsible for actively cross selling existing clients.

• Responsible for retention.

• Responsible for implementing and maintaining compliance systems in accordance with the WTW Excellence Model.

• Key Tasks Overall management/control/development of the employee benefits programmes for assigned clients which include the following aspects of WTW service:

• Account Management

• o Program management

•  Design efficient plan designs and funding arrangements that fit client’s needs.

•  Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations.

•  Provide claims analysis reports, including loss ratio, frequency of the use, member

• profile, etc.  Legislative updates:

• Communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs.

• o Stakeholder management for excellence client service delivery

•  Effective planning/coordination/communication/delegation/motivation within team to work as a coordinated Group.

•  Developing the "total service programme" for each client by promoting the full range of Willis services where a need exists.

•  Enhancing/building client relationships and getting to know clients including decision makers. o Maximizing account profitability for each client by:

•  achieving optimum remuneration consistent with competitive premium level as compared with services provided.

•  managing credit control

•  monitoring workload

• Account Administration o Ensuring that the following are current for each client:

•  Client Data File(s)

•  Client Service Status Record (BOR)

•  Minutes of Clients Meetings

•  Communications in accordance with Group Standards

• Claims Escalation Management

• o Timely claims escalation resolution and supporting clients in LOG escalations

• General

• Enhancing Company’s profile amongst clients

• Ensuring compliance with the requirements of Company’s Quality Standards

• Ensuring no Errors & Omissions claim arises out of clients.

• Building carrier relationship

• Monitor/control workflow priorities in the team to ensure goals/target are achieved

• Assist/undertake any other duties as may be required.

Qualifications

• Minimum of 3-5 years’ experience in a Health & Benefits consulting or brokerage role, or
• from a C&B function in industry.
• SCI Certificates preferred: M5, M9, HI, ComGI, BCP, PGI
• Excellent ability to communicate effectively with a strong focus on customer service.
• Good oral and written communication skills
• Deep knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation.
• Proficiency in Microsoft Office (especially Excel and Word).
• Proficiency in English language (Chinese language proficiency a plus)

Competencies:

• -

• Client Focus

• Influence and Selling

• Results Focus

• Collaboration

• Thought Leadership and Innovation

• Willis Towers Watson is an equal opportunities employer and does not discriminate on any basis. We support flexible working and this role will be considered on a flexible basis.