Associate Manager, Claim

Associate Manager, Claim

Description

Responsibilities

• Claim Operations

• Directly manage & handle all claim portfolio, ensure claim to be handled properly and effectively in

• line with WTW policies & procedures

• Assist clients in setting claim strategy, preparation of claim documents, coordination with loss

• surveyor, loss adjuster and negotiation with insurers during claim process

• Proactively cooperate and engage the relevant Business Leaders and the account team for difficult

• and complicated claims and take the role of claim advocate for assigned Clients

• Open dossier for claim notice from clients, follow up and frequently update clients regarding the

• ongoing claim process

• Build up and keep good working relationship with clients, internal stakeholders, insurers and loss

• adjusters

• Analyze data on all claims and produce monthly and occasional Claims Reports for Clients and the

• account team

• Coordinate with Head of Claim to revise and update Claim Procedures as and when required

• Cooperate with the account team and Risk Engineer for in risk survey, risk improvement and loss

• prevention management

• Support the account team to review policy wording to ensure proper coverage for Clients and

• participate in sales meetings for large clients as required

• Manage claim administration including filing, input data into the system and maintaining clients’ documents

• Claim advocate

• Client Relationship Strategy: Acting as a trusted advisor on claims

• Managing negotiations and insurer engagement to ensure favorable outcomes.

• Sales Enablement: Supporting the sales team by identifying revenue opportunities through claims.

• Leadership: Serving as a point of escalation for claims handlers and ensuring alignment on claims strategy across teams.

• Outcome Accountability: Personally ensuring that claims are paid as per contract within reasonable timeframes.

Qualifications

Requirements

• University degree; advanced qualifications in insurance, risk management, or engineering preferred.

• Minimum 10 years of experience in claims settlement, underwriting, or insurance brokerage.

• Proven leadership and mentoring capabilities.

• Strong strategic thinking, problem-solving, and negotiation skills.

• Excellent verbal and written communication in both English and Vietnamese.

• Proficient in Microsoft Word, Excel, and PowerPoint.

• Highly customer-oriented with a commitment to advocacy and service excellence.

• Ability to work under pressure and manage multiple high-stakes claims simultaneously.

• An equal job opportunity