Associate, Logistics Customer Management

Associate, Logistics Customer Management

What You Will Be Doing

• Identify new business opportunities for the 3pl logistics product market in Thailand.
• Be accountable for increasing sales pipeline and new client acquisition.
• Manage day-to-day operation of logistics last mile issues.
• Support logistics performance to increase 3pl logistics Oneship’s performance of delivery in last mile
• Identify prospect’s objectives to craft solutions that meet or exceed client goals.
• Establish and cultivate positive relationships with key decision-makers
• Provide market feedback to improve our product development and ecosystem services
• Act as customer service to manage and solve the issue of logistics for marketplace.

Who We Are Looking For

• Proven experience in logistics customer service, business development with logistics, 3pl services

• 2+ years of experience in logistics, key account, business development, or 3pl partner management within e-Commerce, logistics service

• Ability to learn about products and services and describe/explain to customer prospects especially by phone call

• Strong Negotiation skills, especially

• Success-oriented and hold yourself accountable for delivering key outcomes, including KPIs and targets

• Candidate with Logistics / 3pl / E-Commerce / Social Commerce / experience strongly preferred

• Strong business acumen, self-motivated, hands-on, and results-oriented.

• Comfortable working in a fast-paced, multi-tasked, high-energy working environment.

• Willing to travel as required

• Highly Proficient in spoken and written English. Mandarin is a plus

• Previous experience in E-commerce & technology industry will be an added advantage. It'd be plus if you have:

• Experience in any customer-facing role or at E-commerce platforms is preferred