Associate IT Help Desk Specialist
About this role
Associate IT Help Desk Specialist
WHAT YOU'LL BE DOING
Provide timely, professional, and effective technical assistance to our employees Deploy, maintain, troubleshoot, and support software, hardware, and operating systems on macOS, Windows, and Linux platforms Efficiently research and resolve support tickets involving hardware, software, and malware Assist in administering Google Workspace, Vonage phone system, Entra ID, and other key office-wide systems Develop and maintain clear documentation for processes, training, and internal resources
WHAT WE'RE LOOKING FOR
Bachelor’s degree required Some experience in a customer-facing role in a corporate setting is preferred Strong written and oral communication skills Exceptional critical thinking, research, and problem-solving skills Ability to prioritize tasks and work efficiently
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