Associate IS

About the Role In this crucial role on the Amgen Lab Technology team for Process Development (PD), you will be responsible for supporting and maintaining the Electronic Lab Notebook Software application, managing issue resolution, and ensuring outstanding customer support while monitoring system availability and performance. You will collaborate with product managers, designers, and software engineers to advance capabilities for the Amgen PD's Electronic Lab Notebook Platform, Chromatography data systems, as well as expand the PD Instruments connectivity via the Instrument Data Acquisition (IDA) capability.

What You'll Do

• Provide support and fixes for all CDS platforms.
• Develop documentation and SOPs for lifecycle processes; stand up DEV/TEST/PROD environments in the cloud or on-prem.
• Work with vendors to secure the latest CDS software versions, driver packs, patches and other software packages.
• Perform testing and develop migration strategies for CDS platforms.
• Monitor, solve, and resolve issues related to case intake and case processing across ELN and IDA systems.
• Collaborate with internal teams, external vendors, and business partners to address dependencies and resolve bottlenecks for critical issues.
• Contribute to the development and execution of test plans and scenarios to ensure robust testing strategies.
• Analyze and understand the functional and technical requirements of applications, translate them into software architecture and design specifications.

What We're Looking For

• Master’s or Bachelor’s degree and 2 years of Information Systems experience or related field.
• Strong knowledge of Software Design and Development information systems and network technologies.
• Extensive expertise in SDLC, including requirements, design, testing, data analysis, and change controls.
• Proficiency in programming languages such as .Net, Python, JavaScript etc.
• Thorough understanding of software development methodologies, including Agile and Scrum.
• Experience with version control systems such as Git.
• Ability to partner with vendors and other team members to solve problems and secure long-term solutions against the CDS platforms.
• Excellent written and verbal communication skills; ability to translate technical concepts for non-technical audiences.
• Strong analytical and troubleshooting skills; ability to work effectively with global, virtual teams; team-oriented with a focus on achieving team goals; strong presentation and public speaking skills.

Nice to Have

• Experience working in the Pharma and Biotech Industry.
• Familiarity with developing software in a GxP regulated environment.
• Familiarity with relational databases (MySQL, SQL Server, PostgreSQL).
• Proficiency in programming languages such as Python, JavaScript or other programming languages.
• Experience with API integrations such as MuleSoft.
• Hands-on experience with reporting tools such as Tableau, Spotfire & Power BI.

Compensation & Benefits

• Not disclosed in the posting.