Associate I, Master Data Management (HR Master Data)

Job title: Associate I, Master Data Management (HR Master Data)

Description: Responsible for maintaining and managing accurate and up-to-date employee data across various HR systems and platforms. This role plays a crucial part in ensuring data integrity, compliance, and efficiency within the HR function. This role is part of Alcon's Human Resources function, and the Associate I, Master Data Management is primarily responsible for being the first point of contact for Alcon associates and managers globally, providing guidance on HR topics and escalating issues as needed.

What You'll Do

• Resolve day-to-day tickets globally via Workday and Service Now, ensuring timely updates and system accuracy.
• Act as first point of contact for questions from Alcon associates and managers.
• Process HR lifecycle changes: employment verifications, personnel file administration, new hire processes, employee data changes, onboarding, colleague referrals and others, following global and local processes and compliance guidelines and maintain confidentiality of employee data.
• E-File associates records in BOX repository.
• Support the creation of clear documentation, including SOPs, policies, and guidelines.
• Handle client requests with politeness and detailed responses.
• Build relationships and collaborate effectively within teams, supporting and respecting each other.

What We're Looking For

• 1-3 years of experience preferred in HR Shared Services.
• Experience with Workday and ServiceNow.
• Ability to support HR processes across multiple countries (e.g., Japan, Malaysia, Singapore, Indonesia, Philippines).
• Knowledge of data confidentiality and compliance in handling employee information.

Nice to Have

• Experience in HR Master Data Management and working in a global HR Shared Services environment.
• Any additional language skills or regional familiarity is a plus.

Compensation & Benefits

• Competitive compensation package and comprehensive benefits.
• Opportunities for continuous learning and development.
• Being part of a leading global medical device company with a diverse, supportive team.