Associate Health Center Manager

Overview

The Associate Health Center Manager, under the guidance of the mission, vision, and cultural beliefs of El Rio Health, manages the administrative clinical, behavioral health and dental operational activities of health centers as assigned. Manages health center staff in the delivery of high-quality healthcare services to El Rio patients. In this role, the Health Center Manager demonstrates a commitment to providing these services to a diverse range of patients in support of the mission, vision, and values of El Rio Health Center. The incumbent may provide nursing services to patients and will work with the health care team to coordinate high-quality and effective clinical and non-clinical services as a Registered Nurse under the policies and procedures of the Arizona State Board of Nursing and those of El Rio Health Center.

The Associate Health Center Manager works with administrative supervision, and has discretion and independent judgment authority with respect to matters of significance for the assigned department in respect to the resolution of work problems involving departures from standard policies, interpretations, or procedures within the functions and processes for which they are accountable and responsible within the scope of authority and responsibility for the position.

The primary goal of the El Rio Health Center Manager is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

• Collaborates on the development, implementation, and oversight of medical protocols, clinical, behavioral health and dental operations, and fiscal performance for the Health Center.

• Functions as an EPM and EHR super user working closely with Information Technology to ensure that appropriate training, error monitoring, and processing corrections are developed and implemented in a timely and effective manner.

• Responsible for the delivery of coordinated and integrated quality health care services for El Rio Community Health Center patients.

• Develops and enhances effective relationships which support and meet the customer service expectations.

• Advocates and supports the coordination of services with community agencies and referral resources to meet patient service needs.

• Identifies appropriate resources to provide education to patients, their family members on active participation in their health care services.

• Monitors patient service feedback; actively engages patients on service experience and quality; receives and resolves patient complaints on service; plans and implements service improvement opportunities.

• Possesses a comprehensive knowledge of legal issues related to the operation of the Health Center, ensuring compliance with regulatory agency standards and requirements; develops appropriate policies and procedures to ensure compliance and adherence to legal and regulatory requirements or standards.

• Performs scheduled and ad hoc audits of patient charts for quality and compliance adherence.

• Assures medical compliance with Federal, State, and El Rio Community Health Center regulations, policies, procedures, and standards of the Health Center’s operations.

• Organizes and facilitates regular staff meetings to discuss methods for improving patient service, as well as safe and efficient operations.

• Prepares professional written communications and/or materials, statements, or reports on training activities, progress towards defined goals and objectives, changes in training program status, or any other ad-hoc reports requested for distribution to executive leadership, management, internal/external clients, or external funding agencies or organizations.

• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards for a Health Center Manager and Health Center operations.

• Accomplishes department objectives by managing staff; planning and evaluating department activities.

• Establishes strategic goals by gathering pertinent business, financial, service and operations information; identifying and evaluating trends and options, chooses a course of action and evaluates outcomes.

• Prepares activity reports to inform management of the status and implementation plans of programs, services, and quality initiatives.

Responsibilities

• Identifies care gaps within the population of own health centers and develops Action plans.

• Promotes public health and disease prevention through community outreach and the use of technology.

• Identifies determinants of health as it relates to health disparities and develops action plans tracking rates of illness, death, chronic conditions, behaviors and other types of outcomes.

• Manages administrative clinical, behavioral health and dental operational activity, programs or projects, and administrative assignments supporting the Health Center’s operations to ensure the highest standards of excellence.

• Implements and maintains a Continuous Quality Improvement approach to all clinical behavioral health and dental administrative operations; continuously gathering and assessing data for use in improving individual and department performance, as well as contributing to the development of more efficient and effective service delivery.

• Ensures patient confidentiality by controlling the environment and information being disclosed to authorized individuals ensuring HIPAA and corporate compliance requirements at all times.

• Assures that all staff members are provided with initial and ongoing training supporting patient confidentiality.

• Leads and directs the daily clinical, behavioral health and dental operations of the Health Center, such as:

• Provides guidance, leadership, and supervision to a diverse group of health care professionals by fostering an open environment for teamwork and communication.

• Ensures a high level of productivity; continually monitoring the service operations of the center.

• Manages clinical care, behavioral health operations and staffing coverage; revising and/or reassigning staffing assignments as needed.

• Monitors and supervises the use of universal precautions and Infection Control standards to ensure full compliance and adherence with established standards and policy.

• Provides guidance and direction in resolving operational issues or problems.

• Oversight responsibility to identify and monitor Specialty Behavioral Health program risk factors with plan to ensure identified risks are addressed and minimized.

• Gains and maintains a comprehensive understanding and proficient ability to ensure full compliance of the Specialty Behavioral Health program with regulations, standards, or requirements for federal, State and local laws: as well as all standards and requirements for internal/external grants or funding sources. This includes the Arizona Administrative Code specific to Behavioral Health, AHCCCS Medical Policy Manual, AHCCCS Contractors Operating Manual, and SAMHSA best practices and grant requirements.

• Responsible for compliance