Associate, Fraud Risk

About the Role Flutterwave is seeking a Fraud Risk Associate to manage all facets of fraud detection and brand risk prevention for the company. The role focuses on investigating alerts, designing and optimizing fraud rules, and collaborating with internal teams to protect Flutterwave’s payments ecosystem. What You'll Do

• Daily reviews and investigation of alerts to determine if there is a potential suspicious transaction involved; assess if there is anything else unusual about a transaction, particularly based on experience of previous transactions.
• Design and implementation of rules in the fraud monitoring systems; continuous review and monitoring of fraud rules, including leading rule optimization efforts.
• Lead efforts to mitigate Flutterwave’s exposure to defaults by conducting thorough investigations into potentially fraudulent transactions or brand-related violations flagged by internal systems.
• Monitor and carry out comprehensive chargebacks monitoring across risk monitoring tools, transaction data to ensure no suspicious incident goes unnoticed and/or unactioned.
• Monitor merchant transactions and accounts for fraudulent activities including identity theft, account takeover, friendly fraud, and other identified risks.
• Monitor merchants with chargeback and recurring chargeback above set thresholds to ensure chargebacks exposure are below scheme thresholds as captured in the chargeback dashboard and other monitoring tools.
• Perform daily reviews of web-crawled or published alerts to identify merchants violating BRAM/GBPP, transaction processing rules, and other card scheme rules.
• Communicate with appropriate authorities to resolve fraud/brand risks concerns; collaborate with internal stakeholders such as Compliance, Account Management, Products, KYC and CX to achieve effective Fraud/Brand monitoring.
• Prompt and effective merchant engagement on all fraud/brand related risks cases for prompt resolution and feedback; provide customer advisory service for fraud/brand claims and enquiries.
• Support the risk operations team during external and regulatory audits; ensure personal information is protected in line with data privacy policies.
• Perform any other duties necessary to meet team responsibilities and organizational goals. What We're Looking For
• 3-4 years of experience in fraud risk management, including transaction monitoring, fraud investigation and fraud rules design.
• Knowledge of card processing, payment fraud prevention/detection techniques, and brand risk management.
• Detail oriented with excellent research, organizational, and problem-solving skills; ability to explain complex issues clearly.
• Excellent organizational, communication, presentation, and interpersonal skills.
• Technical proficiency in office tools and Google Workspace; ability to navigate databases and utilize SQL to conduct analytics and rule design/optimization.
• Strong data analytics and problem-solving skills; good customer service skills to diffuse upset customers.
• Creative problem solving skills; commitment to data privacy compliance and collaboration with cross-functional teams.