Associate Field Service Technician (HPW & Floorcare)

Field Service Technician

Associate Service Technician – Nilfisk Cleaning Machines (HPW & Floorcare)

Job Title: Associate Field Service Technician (HPW & Floorcare) Department: Service Location: Singapore (Field-based)

Role Summary

You will install, commission, diagnose and repair Nilfisk commercial cleaning machines with a focus on Vacuum, High-Pressure Washers, Sweeper & floorcare equipment. The role combines hands-on technical work at customer sites with accurate documentation, proactive customer communication.

Key Responsibilities

• Service & Repair: Perform on-site diagnostics, repairs, and calibrations on Nilfisk floorcare machines
• Preventive Maintenance: Execute scheduled PMs, change wear parts, verify combustion/heating performance, and document findings with photos and checklists.
• Diagnostics & Root Cause: Use electrical schematics, pressure/flow/temperature measurements, and error logs to identify root cause
• Customer service and interaction with operators; capture feedback and escalate product issues with clear evidence.

Experience

• Explain work performed, coach operators on correct use and daily care, and capture feedback; escalate product issues with clear evidence.
• Parts & Inventory: Manage van stock and returns; create accurate parts quotes and ensure timely ordering/consumption booking.
• Documentation: Complete service reports, checklists, photos, serial within 24hrs

Qualifications

• Diploma/Certificate in Electrical/Electronic/Mechanical Engineering or related field (or equivalent experience).

• 2–3 years field service experience with industrial/commercial equipment

• Working knowledge of single/three-phase systems, low-voltage controls, sensors, relays, contactors, burners, pumps, and hydraulics.

• Ability to read electrical/mechanical schematics and interpret error codes.

• Valid Class 3/4 driving license

• Skills & Attributes

• Strong troubleshooting mindset and methodical problem-solving.

• Clear, courteous communication with customers and teammates.

• Time management and autonomy; able to prioritize urgent breakdowns.

• Safety-first attitude and attention to detail in documentation.

• Teamwork

• Able to work under short time frame

• Physical & Work Conditions

• Work in industrial environments (heat, humidity, wet areas); use required PPE.

• Occasional overtime, weekend, or on-call rotations to support customers.

• Tools & Systems

• Nilfisk Service Tool app (firmware/diagnostics).

• Multimeter, manometer/pressure gauges, flow meter, temperature probe/thermocouple…

• Mobile device/laptop for service reports and photo capture.

• Key Performance Indicators (KPIs)

• First-Time Fix Rate (FTFR).

• Mean Time To Repair (MTTR).

• Preventive Maintenance completion on-time.

• Customer Satisfaction (CSAT) and feedback quality.

• Quality of documentation and parts accuracy.