Associate Field Manager - Field (Fixed Term Contract)

GiveDirectly

Associate Field Manager - Field (Fixed Term Contract)

• Job Type Contract , Full Time
• Qualification BA/BSc/HND
• Experience 3 years
• Location Kilifi
• Job Field Project and Program Management

Responsibilities

• Field Management

• Execute the field work plan on a rolling basis and propose necessary adjustments to ensure operational efficiency.

• Conduct weekly debrief sessions with field teams to identify risks, pain points, and opportunities for improvement.

• Coordinate daily field activities and guide team movement across targeted communities in Magarini Sub-County, planning routes around distance, terrain, and seasonal access constraints.

• Track enrollment progress weekly and promptly escalate challenges to the Field Manager.

• Provide support for piloting and implementing new projects or processes as needed.

• Participate in consultative meetings with other AFMs, the Field Manager, Program Manager, and Program Director to discuss field progress and brainstorm solutions to key challenges.

• People Management

• Continuously ensure team well-being through effective scheduling, promoting a culture of empathy, and recognizing team successes.

• Provide weekly one-on-one and group check-ins to promote open communication and alignment on Field Officer responsibilities.

• Address performance issues and participate in performance evaluations when needed, including initiating performance improvement plans where applicable.

• Support team professional development through weekly mentoring, coaching, and internal professional development training sessions.

• Conduct quarterly performance reviews and support team members in setting and reviewing performance goals.

• Onboard new team members and reinforce GiveDirectly's culture and values through periodic refresher sessions.

• Use sound judgment to resolve disciplinary issues as they arise.

• Organize monthly team-building exercises to promote cohesion and value alignment.

• Implement and oversee a structured leave management plan to support work-life balance on a rolling basis.

• Quality Management and Data Analytics

• Conduct weekly desktop checks on Field Officer deliverables and prepare quality reports.

• Run weekly spot checks on all stages of enrollment and provide timely feedback to both Field Officers and the Field Manager.

• Shadow Field Officers weekly using the Field Shadowing tool, and offer in-depth coaching to improve survey administration.

• Analyze data weekly to extract insights and generate detailed reports that inform team discussions and decisions.

• Facilitate targeted training sessions as needed based on quality assessment outcomes.

• Submit timely survey permission and troubleshooting tickets according to Field Tech service-level agreements and guidelines.

• Data Collection, Process Improvement & Troubleshooting

• Collect at least two household surveys weekly to identify areas for improvement in the field process.

• Pilot quality management tools and provide feedback on their functionality and effectiveness.

• Participate in brainstorming sessions to refine targeting criteria, especially clauses contributing to high exclusion rates.

• Coordinate with the Field Manager when additional data is required outside of primary workflows, such as PPI and JMMI data or baseline indicators.

• Monitor progress continuously, identifying and resolving issues to ensure data collection goals are met.

• Administrative Requisitions & Stock Management

• Submit weekly stock count certificates and ensure recipient phones are delivered to the office in line with enrollment targets.

• Ensure enrollment flyers are requested and updated monthly in coordination with the admin department.

• Provide support in issuing protective equipment and replacing worn-out field gear, including troubleshooting issues with field devices.

• Financial Requisitions & Timesheets

• Submit accurate field timesheets and transport expenditure reconciliations weekly and monthly as required.

• Approve airtime allowance requests every month, ensuring accuracy and timeliness.

• Stakeholder Engagement

• Engage key administrative leaders at the location and sublocation levels in Magarini Sub-County to secure buy-in and support for field operations.

• Prepare detailed reports and maintain a log of stakeholder engagements using the established engagement tracking system as needed.

• Maintain positive relationships with community leaders to ensure efficient resolution of escalated cases, including safeguarding and impersonation incidents.

• Risk Management & Community Intelligence

• Continuously monitor and identify cultural, logistical, and operational risks and escalate them to the Field Manager as needed.

• Assess staff security risks specific to different areas in Magarini Sub-County and update relevant documentation regularly.

• Maintain and update the risk matrix with new threats or trends, including internal leaks, and escalate appropriately.

• Content & Impact Reporting

• Continuously identify compelling impact stories and share them with the content team for use in communications.

• Support the Field Manager during visits from donors, journalists, and other external stakeholders when required.

• Required Qualifications

• Bachelor's degree in Social Sciences, Development Studies, or a related field.

• At least 3 years of experience managing teams in the humanitarian or development sector.

• Proven track record in people management, especially in remote or resource-scarce settings.

• Strong analytical, problem-solving, and organizational skills.

• Proficient in data analysis and reporting tools (e.g., Excel, Google Sheets).

• Deep familiarity with Magarini Sub-County, Kilifi County, including local customs and terrain.

• High integrity, empathy, and alignment with GiveDirectly's values.

• Experience with digital data tools, community engagement, financial reconciliation, or social protection programs will be an added advantage.

• Excellent verbal and written communication skill.

• Fluency in the Giriama language is a MUST.

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