Associate Education Services Specialist (12 month contract)

Flashpoint is the pioneering leader in threat data and intelligence. We empower commercial enterprises and government agencies to decisively confront complex security challenges, reduce risk, and improve operational resilience amid fast-evolving threats. Through the Flashpoint Ignite platform, we deliver unparalleled depth, breadth and speed of data from highly relevant sources, enriched by human insights. Our solutions span cyber threat intelligence, vulnerability intelligence, geopolitical risk, physical security, fraud and brand protection. The result: our customers safeguard critical assets, avoid financial loss, and protect lives. Discover more at flashpoint.io

Flashpoint is looking for an Associate

Education

• Services Specialist to join our

Education

• Services team in the United States on a 12-month fixed-term contract covering parental leave. If you enjoy editing training video, writing clearly for customers, and keeping a busy calendar of webinars and courses running on schedule, we have a role for you. You will help us deliver the highest-quality education to a growing customer base. That means running our customer education programs day to day, including Flash Talks, our customer-only webinar series, the monthly Customer Success Briefing, the on-demand courses and how-to videos in the Flashpoint Center, and the behind-the-scenes production of FUSE, our annual user conference. The goal of the Services team is to help customers find continuous value from their partnership with Flashpoint, and this role keeps that promise on schedule. You will work across Customer Success, Marketing, Sales, Product, and Intelligence, and day to day with a senior member of Services who directs and reviews your work.

We have a role for you if you:

• Have recorded, edited, captioned, and published training video that customers used, and can share a sample (iMovie counts)
• Have written clear customer-facing copy, such as course descriptions, help articles, newsletters, or webinar emails, and asked for a review before it went out
• Have owned a recurring calendar of customer deliverables across several tools at once and kept it on schedule
• Have supported live virtual events from behind the scenes, including registration, run-of-show, recording, follow-up, and a plan B for technical difficulties and no-shows
• Have supported customer-facing education or customer success programs, such as webinars, onboarding, online courses, or help center content, and enjoy running a repeatable process well

What you will get to do on our team:

• Record, edit, caption, and publish how-to videos and course lessons to the Flashpoint Center and Help Center
• Run the backend logistics for Flash Talks and Training Workshops, from scheduling through the published recording
• Compile metrics for Flash Talks and Training Workshops and generate the reports that track their performance
• Produce the monthly Customer Success Briefing and compile its quarterly performance review
• Set up one-off customer training webinars and publish their recordings to the Help Center or Saleshood
• Support the live production of FUSE, our annual user conference, by running the backend admin
• Monitor and reply to the Services community inbox, including registrant questions and unsubscribes
• Propose process improvements as you learn them and contribute to new Services initiatives as they develop

What you will achieve:

• Within 30 days

• Meet the Customer Success team and the Marketing, CS Operations, and Product partners you will work with

• Learn the tech stack and standard operating procedures, including Zoom Webinar, Asana, Wistia, Salesforce, Pardot, ChurnZero, Beamer, Thinkific, Loom, and iMovie

• Shadow a full Flash Talk cycle and a Customer Success Briefing cycle, from scheduling through published recording

• Within 60 days

• Run Flash Talk and Training Workshop logistics end to end, including compiling metrics and generating reports

• Produce the monthly Customer Success Briefing and compile its quarterly performance review

• Publish your first recorded and captioned training videos to the Center

• By 90 days

• Own the recurring Services calendar, with senior review before customer-facing content goes out

• Record, edit, and publish how-to videos and course lessons on a steady cadence

• Set up one-off customer training webinars and publish their recordings

• Join the FUSE planning cycle and run its backend admin

• Start contributing to new Services initiatives as they take shape

To be successful in this role, you will need:

• Demonstrated video editing, including captions, with a sample you can share
• Clear, concise customer-facing writing
• A detail-oriented, organized approach to tracking several projects at once
• Comfort learning new software fast, such as a webinar platform, CRM or marketing automation tool, or a learning management system
• Comfort with audio and screen recording
• The judgment to flag blockers early and know when to ask for help
• Base Pay Range: $63,200/yr. to $75,000/yr. - 12 month Contract