Associate Director, Technology Innovation - Google Engineer

About the Role KPMG is seeking an Associate Director, Technology Innovation - Google Engineer to join the Digital Nexus technology organization. This role leads platform delivery, incident management, and scalable integrations, with a strong emphasis on security, risk management, and continuous improvement. It is a hybrid work opportunity collaborating closely with Google and internal teams to deliver enterprise-scale technology solutions.

What You'll Do

• Drive day-to-day platform delivery and execution across releases, upgrades, patches, and configuration changes; coordinate change management activities to ensure controlled, well-documented deployments within firm risk and security guardrails
• Own operational readiness and continuous improvement including runbooks, standard operating procedures, monitoring/alerting, capacity planning, resiliency testing, and performance tuning; identify and remediate recurring issues through root cause analysis
• Lead incident, problem, and service management execution as a key escalation leader for platform-related incidents; coordinate cross-functional responders to restore service quickly, document post-incident learnings, and implement preventative actions; manage L1/L2/L3 support, ensuring timely triage, accurate diagnosis, and consistent communication; partner with the director to define roles, responsibilities, and on-call coverage
• Enable safe and scalable integrations by developing and maintaining best practices and reference patterns for connecting Gemini Enterprise to other internal Enterprise systems; support onboarding of new out-of-box agents and features with appropriate governance
• Partner with Google and internal stakeholders on operational and technical topics, including ticket escalation, support case management, roadmap coordination inputs, and validation of fixes or enhancements
• Track platform health and service performance by owning key operational metrics (uptime, latency, incident trends, ticket aging, change success rate), producing regular reporting, and driving actions to meet established Service Level Agreements (SLAs)
• Act with integrity, professionalism and personal responsibility to uphold KPMG's respectful and courteous work environment

What We're Looking For

• Minimum eight years of recent experience in technology operations, application support, or system administration; experience supporting cloud-based platforms is preferred
• Bachelor's degree from an accredited college or university is preferred; minimum of a high school diploma or GED is required
• Demonstrated experience supporting enterprise platforms at scale, including release management

Nice to Have

• Experience collaborating with cross-functional teams and external partners (e.g., Google) to coordinate roadmaps and implement fixes or enhancements

Compensation & Benefits

• Not disclosed in the posting