About this role
About the Role Seeking an experienced Associate Director of Vendor Performance Management within Development Operations to oversee vendor performance across the clinical development lifecycle, focusing on analytics, issue trending, escalation support, and performance improvement for assigned vendors. This role partners with internal teams and external vendors to drive transparency, accountability, and data-driven decision making in a complex outsourced ecosystem. What You'll Do
- Manage and support vendor performance management activities across assigned outsourced service areas within Development Operations, helping ensure alignment with delivery expectations and business priorities.
- Contribute to the maintenance and application of vendor performance management frameworks, including performance metrics, issue management practices, escalation pathways, and performance improvement approaches.
- Support the development, maintenance, and ongoing optimization of departmental performance management tools and systems, including the KPI dashboard and the Vendor Issue Management System, with attention to data quality, relevance, and usability.
- Prepare and deliver performance analytics and reporting for the assigned vendor base, translating performance data into actionable insights to support governance discussions and continuous improvement activities.
- Partner with internal development teams and external vendor contacts to support performance transparency, operational follow-through, and data-driven decision-making across a complex outsourced ecosystem. What We're Looking For
- Experience in vendor performance management within development operations or life sciences is preferred.
- Strong analytical skills and ability to translate data into actionable insights.
- Experience with KPI dashboards and vendor issue management systems; ability to maintain data quality and relevance.
- Excellent collaboration and communication skills to partner with internal teams and external vendors; ability to operate across a complex outsourced ecosystem.
- Knowledge of performance metrics, issue management practices, escalation pathways, and performance improvement approaches.