Associate Director of Sales

Grand Mercure Bengaluru Gopalan Mall

Prime Function:

• Coordinate Sales operations with the other departments of the organization.
• Develop and/or maintain and improve business relations with all customers of the organization.
• Ensure maintenance of customer database.
• Responsible for targeting new customers and new sales opportunities, initiate action plan to approach and secure new business for the organization.
• Any matter which may effect the interests of Grand Mercure Bengaluru Gopalan Mall should be brought to the attention of the Management.

Key Responsibilities

• Sales & Marketing Planning

• Assist the Director of Sales & Marketing in the development of the Strategic Sales Plan for the organization.

• Assist the Director of Sales & Marketing to direct the Sales & Marketing department to achieve objectives established in the Organization’s Strategic Plan.

• People Management

• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.

• Respond to queries by resolving issues in a timely and efficient manner.

• Ensure that the team has been trained for all safety provisions.

• Ensure that all personnel are kept well informed of department’s objectives and policies.

• Motivate and develop team to ensure smooth functioning of the department and promote teamwork.

• Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

• Operational Management

• Coordinate all activities to maintain and increase business volume. This includes advertising, sales promotions, personal selling, publicity, community relations, special sales projects, employee training and guest relations.

• To identify new business by generating new leads.

• Assist the Director of Sales & Marketing to prepare Annual Sales goals, develop working plans to carry out goals, compare actual achievements against goals and hence take necessary corrective action.

• To meet or exceed agreed sales targets.

• Review internal promotion material on a regular basis to insure that they are consistent with standards set by the Management.

• Work closely with the Marketing & Communication Manager to improve relations between the Organization and the society at large to obtain maximum media coverage of activities within the premises which are of interest locally and internationally.

• To maintain a productive and professional relationship with all clients.

• Submit monthly and weekly sales plan and market analysis (monthly) as well as daily sales/activity reports.

• Maintain close contacts within the neighboring hospitality sectors, with airlines, travel agencies, commercial houses, private clubs, professional associates, etc, to capture business.

• Develop and promote organization’s image and awareness by direct mail campaigns.

• Handle additional responsibilities as and when delegated by the Management.

• Managerial Qualities

• Leadership skills that utilize persuasion and motivation to attain organizational goals is the most desirable management quality, followed by honesty, integrity, ethical behaviour, tactfulness, openness, and cultural awareness;

• Ability to accept responsibility;

• Self confidence, motivation, drive and tenacity;

• Ability to enhance organizational performance;

• Ability to clearly delegate tasks and responsibilities;

• Ability to think strategically, inductively, and creatively;

• And the propensity to recognize and acknowledge other peoples’ ideas.

Qualifications

• Bachelor's Degree in Hotel Management, Business Administration, Marketing or a related field.

• Minimum 8–10 years of experience in Sales, preferably in the hospitality industry.

• Additional Information

• At least 2–3 years of experience in a managerial or leadership role within hotel sales.

• Strong knowledge of corporate sales, MICE, travel trade, and key accou