Associate Director of Engagement Systems

Associate Director of Engagement Systems

locations

FMC Tower-Development

time type

Full time

posted on

Posted Yesterday

job requisition id

JR00124496

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn’s distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America’s Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title Associate Director of Engagement Systems

Job Profile Title Systems Administrator C

Job Description Summary The Associate Director (AD) of Engagement Systems supports the integration, administration, and optimization of Development & Alumni Relations’ (DAR) constituent engagement technology ecosystem.

This position plays a key operational role in supporting constituent-facing digital platforms and engagement technologies, including alumni communities, volunteer and mentoring systems, event technologies, engagement websites, and integrated marketing and CRM solutions.

Working closely with the Executive Director of Engagement Strategy and Systems and the Marketing Cloud Administrator, the AD helps ensure engagement platforms are scalable, user-friendly, secure, compliant, and aligned with institutional priorities and evolving constituent engagement strategies.

The AD supports platforms and technologies built within and integrated through Salesforce related systems, including Marketing Cloud, Experience Cloud, Compass/Salesforce NPSP, Blackthorn.io, third-party integrations, and custom engagement applications.

This role serves as a primary operational liaison between DAR stakeholders and technical partners to support platform enhancements, digital experience improvements, governance implementation, and ongoing system operations.

Job Description

Job Responsibilities

Platform Operations & Digital Experience

• Support the day-to-day administration, maintenance, optimization, and continuous improvement of DAR’s constituent engagement platforms and digital experiences.
• Manage operational administration and publishing processes for constituent-facing

Experience

• Cloud and Lightning Web Runtime (LWR) environments, including release coordination, testing, deployment support, and user experience validation.

• Coordinate platform enhancements, upgrades, issue resolution, and production releases in partnership with Salesforce administrators, developers, vendors, and technical teams.

• Support initiatives that improve platform usability, accessibility, engagement, and constituent experience across alumni, volunteer, mentoring, event, and community platforms.

• Integrations, Governance & Compliance

• Support operational integration workflows and data coordination between engagement systems, CRM platforms, marketing technologies, and other University systems.

• Assist with governance implementation, user access management, documentation, audit support, and platform compliance activities.

• Help ensure systems align with University policies, accessibility standards, data privacy regulations, and security requirements.

• Maintain operations documentation and support materials including governance procedures and training resources related to engagement technologies.

• Project Coordination & Stakeholder Collaboration

• Coordinate engagement technology initiatives, including platform enhancements, migrations, integrations, and digital experience projects.

• Serve as a liaison between DAR stakeholders, ISC partners, Salesforce administrators, developers, vendors, and external consultants to support project execution and operational continuity.

• Support testing, change management, communication, and adoption efforts related to platform updates and new engagement capabilities.

• Identify opportunities for operational improvement, automation, and enhanced platform effectiveness across DAR’s engagement technology ecosystem.

Qualifications

• Bachelor of Science and 2 to 3 years of experience or equivalent combination of education and experience is required.
• Minimum of 3–5 years of professional experience in CRM administration, engagement technology, digital platforms, marketing technology, advancement services, or related operational roles.
• Experience supporting or administering Salesforce platforms, including

Experience

• Cloud, Marketing Cloud, Nonprofit Success Pack (NPSP), or related CRM technologies preferred.

• Familiarity with constituent engagement platforms, alumni community technologies, volunteer management systems, mentoring platforms, event technologies, or digital engagement applications.

• Experience coordinating technology projects, system enhancements, testing, deployments, or cross-functional operational initiatives.

• Understanding of platform governance, data privacy, accessibility standards, user support, and operational documentation practices.

• Demonstrated ability to collaborate effectively with technical teams, vendors, and non-technical stakeholders.

• Strong organizational, analytical, and problem-solving skills with attention to detail and the ability to manage multiple priorities.

• Excellent written and verbal communication skills, including the ability to prepare documentation, training materials, and operational communications.

• Experience working in higher education, nonprofit advancement, alumni relations, or fundraising environments preferred.

• Commitment to fostering an inclusive, collaborative, and service-oriented work environment.

• Job Location - City, State

• Philadelphia, Pennsylvania

• Department / School

• Development and Alumni Relations

• Pay Range

• 71,733.00 - 90,000.00 Annual Rate

• Salary offers are made based on the candidate’s qualifications, experience, skills, and education as they directly relate to the requirements of the position, and in alignment with salary ranges based on external market data for the job’s level. Internal organization and peer data at Penn are also considered.

• Equal Opportunity Statement

• The University of Pennsylvania is an equal opportunity employer. Candidates are considered for employment without regard to race, color, sex, sexual orientation, religion, creed, national origin (including shared ancestry or ethnic characteristics), citizenship status, age, disability, veteran status or any class protected under applicable federal, state or local law.

• Special Requirements

• Background checks may be required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

• University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.

• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.

• Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.

• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend