Associate Director, HR Operational Excellence

About the Role

The Associate Director, HR Operational Excellence will shape, implement, and continuously refine the delivery of a frictionless employee experience in partnership with Global Process Leads and Shared Services teams. You will analyze data, gather feedback from the organization, and engage stakeholders to drive improved process and business performance in support of end-to-end process improvement strategies. This role works with global HR stakeholders including Total Rewards, Talent Acquisition, Talent Development & Inclusion, HRBPs, and HR Strategy & Ops, requiring strong communication, stakeholder influence, strategic thinking, executive presence, and business acumen. What You'll Do

• Lead process design and continuous improvement efforts, partnering with key stakeholders in HR, Legal, Public Affairs, IT, and Finance for sustainability and compliance. Recommend and implement improvements, making reasoned trade-offs between ongoing effort, global applicability and efficiency to deliver optimal and consistent employee experience

• Lead analysis of experience and process performance (cost, speed, quality) to provide quantitative assessments for demonstrating value as well as strategic planning and investments

• Leverage employee/customer/data insights to drive prioritized service, process and technology solutions to further enhance global service delivery

• Coordinate and synchronize efforts of regional HR Shared Services delivery, COEs and Operational Excellence to ensure operational standards are deployed to drive a consistent employee experience that is both effective and efficient

• Support our focus to become a metrics-driven organization by building performance metrics and reporting into our HR processes, ensuring SLAs and KPIs are measurable and effective

• Establish strong standards for ongoing training and documentation for all processes and activities

• Monitor the effectiveness of implemented process improvement recommendations through quantitative and qualitative KPIs

• Adapt and implement project management methodologies and tools to design and deliver key HR processes, coordinate various workstreams and ensure projects are rolled out to the business in a timely, well-coordinated and high-impact manner

• Establish project governance, outcomes and measures, scope and recommend resourcing. Organize teams, structure the work and set timelines through comprehensive project plans, and ensure timely deliverables, assessing risks and anticipating obstacles

• Communicate proactively with stakeholders and teams to provide encouragement, identify problems and create solutions What We're Looking For

• Basic Qualifications: BA / BS degree and 10+ years of relevant experience; OR MA / MS degree and 8+ years of relevant experience; OR PhD and 2+ years of relevant experience; Experience must include leading cross-functional projects

• Preferred Qualifications: Previous experience as Shared Services, HR Business Partner or Center of Excellence team member preferred

• Knowledge of HR E2E processes and added complexities of global/multi-national operations

• Significant experience of business process reengineering and process design at global scale

• Significant experience in facilitating process improvement workshops

• Strong knowledge of process improvement techniques such as Lean, Six Sigma, Kaizen, or Value Stream Mapping

• Excellent verbal, written, and interpersonal communication skills are required. Must possess strong facilitation and influencing skills

• Proven track record in strategic thinking, project management and managing change

• Able to assess and prioritize conflicting business priorities, quickly resolve Nice to Have

• Previous experience as Shared Services, HR Business Partner or Center of Excellence team member preferred

• Knowledge of HR E2E processes and added complexities of global/multi-national operations

• Significant experience of business process reengineering and process design at global scale

• Significant experience in facilitating process improvement workshops

• Strong knowledge of process improvement techniques such as Lean, Six Sigma, Kaizen, or Value Stream Mapping

• Excellent verbal, written, and interpersonal communication skills are required. Must possess strong facilitation and influencing skills

• Proven track record in strategic thinking, project management and managing change

• Able to assess and prioritize conflicting business priorities, quickly resolve Compensation & Benefits

Not disclosed in posting.