Associate Director, Client Service Global Market Insights (GMI) - Syndicated Analytics

Associate Director, Client Service Global Market Insights (GMI) - Syndicated Analytics

London, United Kingdom | Full time | Hybrid | R1565669

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Associate Director, Client Service - Global Market Insights (GMI) | Syndicated Analytics

Job Overview

The Associate Director, Client Service is a strategic leader within IQVIA's Global Market Insights (GMI) business, responsible for leading a team of Client Service professionals supporting Syndicated Analytics solutions, including Analytics Link and associated market intelligence offerings. This role ensures the delivery of exceptional client experiences, drives adoption and utilization of IQVIA data assets, and enables clients to generate actionable business insights from complex healthcare market information.

Acting as a trusted advisor to key clients, the Associate Director combines deep understanding of pharmaceutical and healthcare market dynamics with strong commercial, analytical, and leadership capabilities. The role partners closely with Commercial, Product, Operations, and Analytics teams to accelerate client value, retain and grow revenue, and support the execution of strategic business objectives.

Key Responsibilities

• Develop and maintain relationships with key client stakeholders across pharmaceutical, biotech, and healthcare organizations.

• Serve as a trusted advisor, helping clients maximize the value of IQVIA's syndicated data portfolio including the Analytics Link ecosystem

• Lead the development and execution of client success plans that support retention, growth, and long-term partnership objectives.

• Act as an escalation point for complex client issues, ensuring timely resolution and high levels of client satisfaction.

• Partner with Sales, Account Management, and Product teams to support revenue growth, renewals, and expansion opportunities.

• Contribute to account planning and commercial strategies that increase penetration of Syndicated Analytics products and services.

• Identify opportunities to expand adoption of Analytics Link capabilities through consultative engagement and value demonstration.

• Maintain deep expertise in IQVIA syndicated data assets, Analytics Link functionality, reporting tools, methodologies, and healthcare market analytics and guide clients in interpreting complex market data, competitive intelligence, patient, prescriber, and payer dynamics.

• Lead the successful delivery of client service commitments, ensuring consistent execution across multiple accounts and market segments.

• Establish governance processes, service standards, and performance metrics that drive operational efficiency and service quality.

• Monitor account health, client engagement, product utilization, and delivery performance through data-driven management.

• Qualifications & Experience - our ideal candidate will have

• Bachelor's degree required; advanced degree preferred.

• 7+ years of experience in client service, healthcare analytics, market research, or information services.

• Proven people management and team leadership experience.

• Experience working with pharmaceutical industry data, syndicated analytics, or IQVIA solutions preferred.

• Strong understanding of IQVIA data, products, methodologies, and client service processes.

• Demonstrated ability to manage strategic client relationships and complex projects.

• Strong analytical, communication, presentation, and stakeholder management skills.

• Experience leading change initiatives, process improvements, and cross-functional collaboration.

• Proficiency in Microsoft Office and business intelligence/reporting tools.

• IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

• IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

• Where you'll work

• Hybrid

• You’ll split your time between home and the office, giving you the flexibility to focus where you work best while still building strong in-person connections with your team. This model combines the autonomy of remote work with the collaboration, energy and resources of an office environment.

• "I like that we're different. I like that we're a unique organization unlike any other. I like to think of us as the intelligence company for life sciences and healthcare. I do believe there's nothing else like this organization in the world. So if you like something that's different and interesting, you're going to like IQVIA. If you like an organization that has a variety of opportunities, from IT to big data to AI to finance to HR, there are so many opportunities to have an impact."

• Jon Deutsch

• Senior Director, Enterprise Marketing

• "The culture in IQVIA is to be constantly looking at how we can do things better to help our customers, to bring life-changing medicines to patients and also to be a part in designing and developing and implementing these solutions. And so I think it's a great place to join because there is that organizational focus and commitment in driving forward the innovation and just the ability, I think, to work with cross-functional teams who are all excited to be working in these areas. It's a fantastic opportunity."

• Natalia Kotchie

• Senior Vice President Applied Data Science Center, R&D Solutions

• "First of all, we are humans, we have some moments in our lives that are so very important and we need to respect. And something I also always love about IQVIA was that my leaders and people with which I have been working, they always respected a lot as well our personal lives. I never miss a parents' meeting of my kids, and this is something that we shouldn't be giving for granted."

• Laura Diaz Ramieriz

• Senior Director Global Site Activation

• "I like that we're different. I like that we're a unique organization unlike any other. I like to think of us as the intelligence company for life sciences and healthcare. I do believe there's nothing else like this organization in the world. So if you like something that's different and interesting, you're going to like IQVIA. If you like an organization that has a variety of opportunities, from IT to big data to AI to finance to HR, there are so many opportunities to have an impact."

• Jon Deutsch

• Senior Director, Enterprise Marketing

• Culture

• Culture at IQVIA is built on a shared belief: that when people are empowered with better data, smarter technology and deeper expertise, they can change what’s possible for patients. Across every team and every corner of the globe, you’ll find colleagues who genuinely care — about the mission and about each other. That’s what makes this a place where people tend to stay, grow and do the best work of their careers.

• Explore our culture

• Join our Global Talent Network

• Let’s stay connected.

• Join our network

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• What does an intern at IQVIA do? Hear from Summer 2021 interns to get an inside look.

• Where culture takes the field: Highlights from the IQVIA Cup

• Every year, hundreds of IQVIANs come together for the IQVIA Cup — a spirited football tournament that reflects our culture and the passion we bring to everything we do.

• 5 reasons to join IQVIA

• There are countless reasons people choose IQVIA; the collaborative people, the breadth and depth of opportunities, and so much more. No matter the role, here are five reasons we think you will love working at IQVIA.

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• Associate Director, Client Service Global Market Insights (GMI) - Syndicated Analytics

• London, United Kingdom | Hybrid

• Apply Now

• Apply Now