Associate - Digital Learning Developer II - Excellerate

Associate - Digital Learning Developer II - Excellerate

Bring your creativity to an innovative and dynamic team of digital learning designers at JPMorganChase. Help shape the future of learning in the flow of work by creating engaging digital experiences that strengthen employee skills, knowledge and performance.

You will join a collaborative environment that combines learning design, technology, video, graphics and emerging approaches to create high-impact learning solutions and contribute to our gamified performance support platform.

Job summary

As a Learning Lead in our digital learning organization, you will have the opportunity to create learning solutions that promote learner engagement and improve employee skills, knowledge and job performance.

You will work alongside digital learning designers and technologists to identify, recommend, design and develop digital learning solutions that address critical business needs. As a hands-on designer and developer, you will create high-quality microlearning experiences, videos, graphics and other digital products while partnering with subject matter experts and business stakeholders from concept through launch.

Job responsibilities

• Design and develop innovative digital microlearning solutions that improve learning retention, employee performance and measurable business outcomes.
• Create high-quality videos, graphics and interactive learning experiences using tools such as Articulate Storyline, Camtasia and Adobe Creative Cloud, including Premiere Pro, After Effects, Illustrator, Photoshop and Animate.
• Apply design thinking, digital design, adult learning principles and agile development practices to create relevant and engaging learning experiences.
• Incorporate modern learner behaviors, digital innovations and social media trends, including video-first approaches inspired by platforms such as YouTube and TikTok.
• Partner with subject matter experts, business stakeholders and learning partners to identify performance needs and translate them into effective digital learning solutions.
• Manage multiple learning projects through the end-to-end design and development lifecycle, including needs analysis, design, development, quality review, approval, implementation and evaluation.
• Monitor project workload, timelines and capacity, proactively communicating progress, risks and blockers to stakeholders and leaders.
• Evaluate learning effectiveness and use learner and business insights to continuously improve solutions and key performance indicators.
• Collaborate with peers to share feedback, leverage content and design approaches, identify efficiencies and reduce future maintenance requirements.
• Explore emerging technologies, including AI-enabled tools, to improve the speed, quality and effectiveness of digital learning production.
• Contribute to an inclusive, collaborative team culture by sharing knowledge, supporting newer team members and continuously improving internal design and development practices.

Required qualifications, capabilities and skills

• Demonstrated experience designing and developing digital learning, video, graphics or other digital media solutions.
• Hands-on experience with digital design, video production or learning-development tools and the ability to quickly build proficiency with new technologies.
• Strong understanding of digital design and adult learning principles and the ability to translate complex information into concise, engaging learning experiences.
• Strong knowledge of current digital and social media trends, including video-first content approaches.
• Strong writing and visual communication skills, with the ability to craft compelling headlines, captions, descriptions and key messages.
• Strong collaboration and communication skills with the ability to partner effectively with subject matter experts, customers and internal stakeholders.
• Strong organizational and time-management skills, with demonstrated ability to manage multiple projects and priorities simultaneously.
• Strong attention to detail and commitment to accuracy, usability and quality when developing and publishing learning solutions.
• Demonstrated analytical and questioning skills, including the ability to synthesize large amounts of information and identify key messages and performance needs.
• Demonstrated accountability, adaptability and ability to give and receive constructive feedback.
• Portfolio of work demonstrating relevant digital learning, video, graphic design or digital media capabilities.

Preferred qualifications

• Bachelor’s or master’s degree in instructional design, digital design technology, digital marketing or a related field, or equivalent relevant experience.

• Certification in digital learning or instructional design from a reputable institution and at least two years of experience in video production, graphic design or digital media solution development.

• Hands-on experience with Articulate Storyline, Camtasia and Adobe Creative Cloud, particularly Premiere Pro, After Effects, Illustrator, Photoshop or Animate.

About Us

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.

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