About this role
Job title: Associate Customer Support Analyst
WHAT YOU'LL BE DOING
Develop and maintain a high level of product expertise. Provide timely and accurate solutions by email to incoming customer questions. Use your product expertise to identify customer needs and help customers with best practices. Troubleshoot issues and provide expert solutions and workarounds. Create and maintain product documentation for internal teams and customers. Learn TPT's products, services, processes, and tools to ensure a polished, positive interaction with our users. Learn to do the necessary background research to deliver high quality customer experiences that require less customer effort. Work with teammates on ad-hoc projects. Gather customer feedback and feature requests to share with our product and engineering teams.
WHAT WE'RE LOOKING FOR
BA/BS degree required. 1+ year of experience in a customer facing role. Strong written and oral communication skills. Exceptional critical thinking, research, and problem-solving skills. Ability to prioritize tasks and work efficiently. Self-starter who takes initiative and is able to work independently and also as a team. Detail-oriented and organized. Interest in K-12 educational technology!
ABOUT IXL LEARNING
IXL Learning is the country's largest EdTech company. We reach millions of learners through our diverse range of products. For example: 1 in 4 students in the United States uses IXL.com. Rosetta Stone provides an immersive learning experience for 25 languages. Wyzant is the nation's largest community of tutors, covering 300+ subjects. Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources. Our mission is to create innovative products that will make a real, positive difference for learners and educators and we're looking for passionate, mission-minded people to join us in achieving this goal. We have a unique culture at IXL that fosters collaboration and the open exchange of ideas. We value our team and treat one another with kindness and respect. We approach our work with passion, tenacity, and authenticity. We find it immensely satisfying to develop products that impact the lives of millions and we are eager to have you join our team.
At IXL, we value diversity in age, race, ethnicity, gender, sexual orientation, physical and mental ability, political and religious beliefs, and life experience, and we are proud to promote a work environment where everyone, from any background, can do their best work. IXL Learning is an equal opportunity employer and does not discriminate against applicants and employees based on any legally protected category.
Explore our products
See how IXL makes math, language arts, science, social studies, and Spanish fun!
TRY IXL TODAY
Comprehensive K-12 personalized learning
Immersive learning for 25 languages
Trusted tutors for 300+ subjects
35,000 worksheets, games, and lesson plans
Marketplace for millions of educator-created resources
Adaptive learning for English vocabulary
Fun educational games for kids
Spanish-English dictionary, translator, and learning
Diccionario inglés-español, traductor y sitio de aprendizaje
Fast and accurate language certification