About this role
Associate Customer Success Manager (Audit)
remote type Hybrid
locations United States of America, Ann Arbor, Michigan
time type Full time
posted on Posted Today
time left to apply End Date: October 30, 2026 (30+ days left to apply)
job requisition id JREQ202561
As an Associate Customer Success Manager, you will manage a the post-sale portfolio of smaller or lower-spend customers, ensuring they achieve measurable value and remain engaged throughout their lifecycle. You’ll drive product adoption, monitor customer health, and proactively identify risks and opportunities. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships, and is eager to grow within Customer Success.
About the Role
In the role of Associate Customer Success Manager, you will:
- Own post-sale relationships for a portfolio of smaller accounts.
- Drive product adoption, usage, and satisfaction through proactive engagement.
- Monitor customer health and usage trends to identify risks and opportunities.
- Conduct regular check-ins and success reviews to ensure value realization.
- Collaborate with internal teams to resolve issues and support renewals.
- Maintain CRM and Customer Success tools for visibility and accountability.
- Contribute to scalable processes and content that enhance the CS function.
Success Metrics:
- Qualified Lead Generation: High-qual