About this role
· To process opening/closing/updating accounts including fixed deposit accounts in compliance with internal policies/procedures as well as local regulatory requirements. To ensure that the application forms and supporting documents for account related processes are properly completed and filed.
· To attend admirative tasks related to customer accounts such as audit confirmation, balance confirmation, advice/statement, VAT invoices, AML screening, regulatory reporting, customer inquiries, ect.
· To process User registration & Maintenance for applied channels of banking services
· To process cash withdrawal / deposit, cheques and other counter teller works timely and accurately.
· To attend customer’s inquiries via telephones
· To check daily account services reports, ensure all daily transactions are accurately processed and captured in systems. Report discrepancies, if any, to supervisor promptly.
· Work closely with various stakeholders to ensure client’s requests are fulfilled
· To ensure timely and accurate preparation of reports to Head Office and local Regulators.
· To support and back-up for staff within team ensuring good teamwork and collaboration culture
· To contribute and collaborate with team on ideas, initiatives and project support for improvement of process, update policies, guidelines and other improvements
Location
DBS Ho Chi Minh City
Job:
Operations
Schedule:
Regular
Employee Status:
Full time