About this role
Who we are
DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com
Job summary
We are in the market for a Customer
Experience
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Specialist with professional working proficiency to join our team in Cape Town.
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As Customer
Experience
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Specialist you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.
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What you will do
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Review incoming application forms, validate and submit to DigiCert's technical department
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Engage with external customers and internal stakeholders via phone, live chat, video calls and email
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Research customer organizations and verify contact details online
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Identify, document and alert managers of customer-call trends
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Execute DigiCert's validation process according to our internal documentation
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Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
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Coordinate the implementation or scheduling of validation testing with affected departments and team members
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Learn product features and gather customer requirements to confer with management
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Determine validation objectives and standards with internal managers
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Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
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Process incoming and outgoing mail
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What you will have
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1+ years’ experience in a customer service or similar role
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Fluency in Spanish (verbal and written)
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Tertiary qualification (advantageous)
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Proven track-record in evaluating and mitigating risk
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Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
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Excellent written and verbal communication skills
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Tool experience: Microsoft Office and other software applications
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Benefits
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Competitive compensation and comprehensive benefits package
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Generous paid time off, including holidays and additional leave options
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Family-friendly leave policies, including maternity, paternity, and other supportive leave programs
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Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources
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Pension, life insurance, and income protection benefits (location dependent)
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Employee Assistance Program with 24/7 confidential support for employees and their families
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Education assistance and professional development opportunities
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Access to LinkedIn Learning and continuous learning resources
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Employee referral bonus program and additional company perks and discounts
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Business travel insurance and global employee support programs
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To protect candidate information and maintain a secure hiring process, all applications must be submitted through our careers portal. Resumes or CVs sent directly via email will not be reviewed or considered.
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