About this role
About the company
Our client is a fast-growing financial technology company.
The role
Raydar is recruiting for this role on behalf of our client. Look after a book of business clients from first onboarding through ongoing adoption, combining post-sale support with relationship management. You will serve as a day-to-day point of contact and advisor, helping clients get lasting value from a software platform.
What you'll do
-
Own a portfolio of roughly 30 client accounts, holding regular meetings and guiding each through adoption milestones.
-
Onboard new clients, support implementation and data setup with the product team, and resolve day-to-day issues.
-
Advise clients that have limited internal marketing capacity and coach them on best practices.
-
Plan across the portfolio by preparing for meetings, tracking follow-ups and making sure no account is overlooked.
-
Join weekly strategy sessions and regular one-on-ones to share practices and work toward commission-based adoption goals.
-
Requirements
-
What we're looking for
-
1 to 3 years of experience in a client-facing role.
-
Post-sale account management experience in B2B SaaS, including renewals, expansion and retention.
-
Proficiency with a CRM such as Salesforce or HubSpot.
-
Initiative in building client relationships and identifying opportunities to expand accounts.
-
Comfort working in a small, early-stage startup.
-
Based in New York City or willing to relocate, as the role is fully in-office.
-
Bonus points
-
Experience with marketing automation or customer engagement platforms.
-
Benefits
-
Compensation and benefits
-
Base salary: USD 80,000 to 90,000 per year
-
Equity
-
Commission with uncapped earning potential
-
Health, dental and vision coverage
-
Retirement plan
-
Paid time off
-
Flexible work-from-home days
-
Conference travel
-
Location and work model
-
New York, NY, United States
-
On-site, 5 days per week in office
-
Full-time