About this role
Job title: Assistant/Associate Analyst, Transportation
What Will You Be Doing? Transportation Operations Monitor daily parcel carrier performance across North America transportation partners. Investigate and resolve transportation disruptions, service failures, late deliveries, and customer-impacting issues. Serve as a point of contact for operational escalations with internal stakeholders and external carriers. Support peak planning activities and execution readiness for high-volume periods. Track carrier service performance, transit times, and delivery commitments.
Analytics & Reporting Develop, maintain, and distribute transportation performance reporting and dashboards. Analyze shipping trends, cost drivers, volume forecasts, and carrier performance metrics. Identify opportunities to improve service, reduce transportation costs, and enhance customer experience. Perform root cause analysis on operational issues and provide actionable recommendations. Support budget planning, forecasting, and carrier financial analysis.
Carrier & Stakeholder Management Partner with carrier account teams to drive operational improvements and issue resolution. Participate in recurring business reviews and performance discussions with transportation providers. Collaborate with Distribution Centers, Customer Care, Finance, and Supply Chain teams. Ensure carrier compliance with contractual and operational expectations.
Process Improvement & Automation Identify manual processes and implement automation opportunities using tools such as Microsoft Power Platform and AI-enabled solutions. Document transportation processes, standard operating procedures, and best practices. Support testing and implementation of transportation initiatives, system enhancements, and network optimization projects. Drive continuous improvement efforts focused on efficiency, scalability, and operational excellence.
What Do You Need to Bring? Minimum 2 years of experience in transportation, logistics, supply chain, operations, analytics, or r