Assistant Workshop Manager

ABOUT THE ROLE

A busy aftermarket vehicle service centre in Fourways is looking for an Assistant Workshop Manager to join its team on a permanent basis with an immediate start. The successful candidate will be the link between customers and the workshop floor: welcoming customers, allocating work to technicians, keeping the workshop running to schedule and supervising staff, while also supporting quotations, monthly reconciliations, reporting and the centre's marketing and social media.

KEY RESPONSIBILITIES

• Customer Service & Sales

• Welcome customers and allocate vehicles to technicians

• Answer customer service-related queries

• Explain repair outcomes, warranty protections and potential savings to customers

• Assist with quotations and service bookings

• Notify customers about vehicle readiness and service updates

• Build and maintain customer relationships

• Identify opportunities for customer retention and business growth

• Workshop Management

• Discuss repair requirements and cost-effective alternatives with technicians

• Manage workshop scheduling and workflow

• Supervise mechanics, fitters and cleaners

• Monitor workshop productivity and technician performance

• Ensure parts arrive on time

• Ensure technicians comply with workshop checklists

• Ensure all staff complete daily productivity reports

• Maintain safe workshop practices

• Administration & Marketing

• Perform monthly debtor and creditor reconciliations

• Prepare monthly reports

• Manage social media, marketing activities, customer callbacks and fleet calls

Requirements

• MINIMUM REQUIREMENTS

• Grade 12 / Matric

• Valid driver's licence (mandatory)

• Previous experience working with motor vehicles (min of 2-3 years)

• Fully bilingual in English and Afrikaans

• Experience at an aftermarket service centre (such as Bosch, e-Car, Car Service City or Car Care Clinic) will be given preference

• Automotive Service Advisor experience will be advantageous

• SKILLS & COMPETENCIES

• Strong customer service skills and excellent sales ability

• Good communication and comprehension skills

• Mechanical knowledge and troubleshooting skills

• Leadership and team management capability

• Basic mathematical and report-writing skills

• Computer literacy: Microsoft Office essential; Pastel advantageous

• Social media proficiency

• Highly organised, self-motivated and target-driven

• IDEAL CANDIDATE

• ​

• This position suits a customer-focused, sales-minded person with hands-on motor vehicle experience, ideally gained at an aftermarket service centre or as a Service Advisor, who is ready to step into a supervisory role. Candidates must be comfortable leading a workshop team, handling customers in both English and Afrikaans, and working Saturday mornings.