Assistant Vice President/Vice President, Middle Office Operations

Assistant Vice President/Vice President, Middle Office Operations

MUFG Taiwan is seeking an Assistant Vice President/Vice President, Middle Office Operations to lead the Front Middle function in supporting business growth while ensuring strong governance, operational excellence, and regulatory compliance. In this role, you will oversee client service and data management, client onboarding, KYC coordination, and relationship management support, while driving process optimization, strengthening control frameworks, and fostering collaboration across stakeholders.

• Lead, develop, and mentor the Front Middle team by establishing clear roles, service standards, and escalation procedures to ensure operational excellence and resilience.

• Oversee Client Service & Data Management activities for global corporate customers, ensuring accurate client data maintenance and high service delivery standards.

• Foster a strong risk and control culture by ensuring compliance with internal policies and regulatory requirements, while serving as the key escalation point for complex operational issues.

• Partner with Relationship Managers and cross-functional teams to deliver a high-quality client experience through effective problem-solving and issue resolution.

• Coordinate client onboarding, account opening, and KYC activities, including reviews, remediation, and regulatory requirements, ensuring timely completion and adherence to service levels.

• Act as the liaison between Front Office and KYC teams to improve process efficiency, transparency, and resolution of operational bottlenecks and regulatory risks.

• Drive workflow optimization, automation, data quality governance, and continuous improvement initiatives to enhance efficiency, scalability, and operational performance.

• Monitor service metrics and controls to identify improvement opportunities and mitigate operational, regulatory, and reputational risks.

What you bring:

The ideal candidate will bring proven expertise in corporate banking support functions and demonstrate a strong understanding of banking operations, processes, and industry’s best practices.

• A bachelor’s degree in Business, Financial Management or related discipline.

• At least 10 years of relevant work experience in banking sector while 5 years of managerial experience is preferred.

• Solid experience in leading corporate support functions.

• Experience in relationship management is highly preferred.

• Strong and effective stakeholder management skills.

• Self-initiating abilities in identifying productivity improvements, process streamlining, and standardization opportunities.

• Excellent interpersonal skills and communication skills.

• Proficiency in English is required for managing international communications.

We regret to inform that only shortlisted applicants will be notified.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.

About US

At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!

Our Culture Principles

• Client Centric
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• Listen Up. Speak Up.
• Innovate & Simplify
• Own & Execute

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