About this role

Assistant Technical Trainer - Service

The Assistant Manager - Technical Training contributes to the development and delivery of technical training programs that support repair technicians, technical support teams, and customer service functions. This role builds strong technical and instructional expertise while driving standardized training across global service networks.

Duties and Responsibilities

This position is responsible for delivering high-impact training focused on:

Electrical diagnostics
Mechanical aptitude
Diagnostic troubleshooting
Tool platform knowledge
Repair execution and quality control

The role combines technical knowledge of power tools, diagnostics, and repair processes to ensure learners can confidently diagnose, service, and support products while upholding Milwaukee Tool’s standards for durability, performance, and innovation.

Key Responsibilities

Training Development & Delivery
Deliver technical training programs across instructor-led, virtual, and hands-on formats
Develop curriculum including training guides, job aids, and assessment tools
Technical Expertise
Apply knowledge of product systems, diagnostics, and repair procedures
Interpret technical schematics, drawings, and service manuals
Demonstrate best practices in troubleshooting and repair execution
Cross-Functional Collaboration
Partner with Engineering, Service, and Quality teams
Align training programs with new product launches and existing product updates
Ensure consistency and standardization across global training efforts
Continuous Improvement
Measure training effectiveness using defined metrics and feedback loops
Update training materials based on product changes and field insights
Drive ongoing enhancements to training delivery and content
Required Qualifications

Education

Associate’s degree in Engineering, Technical Education, Applied Technology, or equivalent experience

Experience

1–3 years of experience in technical training, service operations, or product support
Experience delivering both classroom and virtual training
Technical Knowledge
Power tools and electromechanical systems
Battery technologies and systems
Diagnostic methods and service procedures

Skills

Instructional delivery and facilitation
Technical writing and content development
Strong problem-solving and troubleshooting abilities
Proficiency with Microsoft Office and Learning Management Systems (LMS)
Preferred Qualifications
Technical certifications relevant to product or service functions
Experience developing structured training programs or curricula
Exposure to global training environments
Familiarity with service performance metrics
Fluent Spanish proficiency preferred including professional-level speaking, reading, and writing to support technical training delivery
Other Requirements
Ability to travel domestically and internationally as needed (approximately 30–40%)
Milwaukee Tool is an equal opportunity employer.
About Us
Milwaukee Tool, founded in 1924, is a global leader in delivering innovative solutions to the professional construction trades that increase productivity and safety. Milwaukee® is known for their world-leading M12™, M18™, and MX FUEL™ cordless systems, the ground-breaking performance of their cordless innovations, safety solutions, battery-powered outdoor power equipment, jobsite lighting and clean-up, time-saving accessories, and innovative hand tool and PACKOUT™ Modular Storage Products. The company is dedicated to delivering a steady stream of advanced, trade-specific solutions.
Milwaukee Tool is a Brookfield, Wisconsin-based subsidiary of Techtronic Industries Co. Ltd. (TTI) (HKEx stock code: 669, ADR symbol: TTNDY). For more information on the full line of Milwaukee® products, please visit Milwaukee Tool.
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