Assistant Team Lead

Description

• At Neroli Salon & Spa Northshore, our mission is to create a caring, compassionate environment where team members and guests feel valued, supported, and uplifted. We are looking for an enthusiastic, people-focused Assistant Team Lead to support daily operations, develop team members, and help deliver a Five-Star guest experience.

• This role is ideal for a hospitality, retail, salon, or spa professional who enjoys coaching others, solving problems, and creating a positive, high-performing workplace.

What You'll Do

• Support daily salon and spa operations to ensure a seamless guest experience

• Assist with team scheduling, onboarding, training, and development

• Coach and motivate team members to achieve service and sales goals

• Address guest concerns and create lasting guest relationships

• Support inventory, cash handling, and operational procedures

• Assist leadership in achieving location performance and profitability goals

• Lead by example and foster a positive, team-oriented culture

• What We're Looking For

• 2+ years of leadership, retail, hospitality, salon, or spa experience preferred

• Strong communication and organizational skills

• Ability to coach, motivate, and develop team members

• Passion for customer service and creating memorable experiences

• Positive attitude, professionalism, and strong integrity

• Goal-oriented with excellent follow-through

• Ability to multitask in a fast-paced environment

• What Makes You Successful at Neroli

• A collaborative, team-first mindset

• A commitment to growth and continuous learning

• Confidence in resolving challenges and supporting others

• A passion for helping guests and team members feel their best

• A "Whatever, Whenever" approach to service excellence

Requirements

• Required Qualifications

• Previous salon/spa or retail experience preferred

• Strong knowledge of, or ability to quickly learn, product and service offerings, including pricing and benefits

• Comfortable using scheduling and POS systems (e.g., Zenoti)

• Strong written and verbal communication skills

• Ability to multitask and stay organized in a fast-paced environment

• Provides premium salon and spa services in Wisconsin.

• Year founded

• 1993

• Employees

• 200

• Industries

• Activities

• Organization type

• Private

• Headquarters

• US