About this role
About the Role As an Assistant Store Manager at Sur La Table, you will support a high-performing retail team to elevate the customer experience across culinary journeys. You will help cultivate a positive store culture focused on exceptional service and maintain brand standards.
What You'll Do
- Supports recruitment, training, and ongoing development of a high-performing team to meet business needs of culinary and retail.
- Provide coaching and feedback to ensure outstanding customer experience; assist in development plans for individuals and team.
- Represent brand and culture by creating memorable, educational experiences.
- Maintain product knowledge; participate in training and seek resources.
- Lead a customer-focused, Guest Obsessed culture; address and resolve customer concerns promptly.
- Partner with Store/General Manager to develop merchandising, marketing, and customer engagement strategies to exceed sales goals.
- Analyze daily performance metrics; apply insights to drive results; lead follow-ups with the team.
- Strive to consistently meet or exceed monthly sales goals and KPIs (sales volume, average transaction value, conversion rates).
- Assist with daily store operations; ensure policy compliance; maintain inventory and proper merchandising; ensure safety and cleanliness.
- Maintain accurate associate records (time/attendance, certifications, personal information) and adhere to wage and hour laws.
- Model and enforce SOPs and company policies.
What We're Looking For
- 1-2 years of retail management experience; preferably in specialty or culinary retail; proven sales leadership.
- Strong leadership, communication, problem-solving, and decision-making abilities.
- Passion for community engagement and delivering exceptional customer experiences.
- Proficiency in Microsoft Office and retail management systems preferred.
Nice to Have
- Proficiency in Microsoft Office and retail management systems (preferred).
Compensation & Benefits
- Salary: $22-$23 per hour. Onsite, full-time role.