Assistant Store Manager (full-time) - Programming and Special Events

What is the Role?

We are seeking a Full-time Assistant Store Manager - Responsible for Programming and Special Events, to join our Miami team. You will be responsible for guiding CAMP’s families through our retail experience, ensuring they have a magical experience and want to return! This includes:

SELLING FLOOR

• Support the General Manager in managing the day-to-day operations of the store to ensure the store and teams meet KPI targets

• Collaborate with General Manager to develop clear action plans for the store and team and strive to achieve objectives, deliverables, and timelines for each plan

• Act as a results-driven role model for the team to impact sales generation and exceptional customer service

• Lead and support the oversight of the Canteen floor; acting as Manager on Duty to ensure all operational and customer-facing needs are met

• Monitor and coach staff to continually improve selling opportunities and build genuine customer relationships

• Create and implement visual and merchandising strategies to increase sales. Utilizes selling reports to understand floor capacity, layout, and sell through opportunities

• Support the General Manager and leadership team with goal achievement (KPIs)

• Motivate and inspire the team to achieve/exceed hourly, daily, weekly business goals through in-store selling, using strong business acumen skills

• Create and maintain a positive and productive work environment that fosters diversity, inclusivity, teamwork, creativity and a passion for the Camp brand

• Partner with the General Manager to identify and assess training needs. Create tailored training plans to implement various training methods to enhance team members skills and performance

• Assist in managing labor spend to optimize responsible spending and profit opportunities

• Other duties as assigned

PROGRAMMING/CELEBRATIONS

• Lead the planning and execution for all programming, special events and celebrations that take place in the store

• Ensure schedule is written to leverage all in-store programming events (Meet & Greets, Slime Bootcamps, Birthday Parties, etc)

• Communicate all upcoming special events to store to team to maximize increase in customer traffic and business opportunities

• Consistently works to optimize revenue potential by identifying programming opportunities during peak and non-peak times. Partner with Director of Programming to optimize performance

• Engage with all incoming birthday party leads. Actively sell/upsell birthday parties to achieve selling targets. Partner with Celebrations and Events Sales Coordinator to optimize performance

• Ensure available time slots are up to date to maximize events and party booking opportunities

• Manage and coach team performance to ensure customer experience and reviews are positively impacted

• Ensure all programming related supplies are fully stocked. If necessary, place supply orders to ensure proper inventory levels

What are the physical demands?

• Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights (may be climbing up and down a ladder)

• Exposure to outdoor elements such as sun, precipitation, and wind

• Regularly required to sit, stand, bend, reach, push, pull, lift, carry and walk about the store

• Ability to safely operate manual and electrical equipment from time to time

• Able to be on your feet for up to 8 hours per shift and to continuously move around all areas of the store

• Kneeling and squatting from time to time when engaging children or stocking / restocking shelves

Compensation: $24.00/hr

What is required?

• Ability to work at least one weekend day/week, but ideally both!

• Open availability. This role is full-time, and you will be working approximately 40 hours / each week

• Strong organization skills with a keen attention to detail

• Demonstrated ability to lead and motivate a team to achieve goals

• Prior work experience in any of the following areas: retail, child-care, child development/ education, performing arts.

• Excellence, enthusiasm, and excitement around engaging with children and families creatively.

• Desire to be part of a tight-knit team looking to transform the traditional retail experience.

• Patience, warmth, joy, and humor.

• Bonus but not required: you may have hidden talents that can add magical moments to our retail experience.

• Must be 18 years of age or older

• Must be authorized to work in the United States

We provide our team with the following perks:

• Medical Coverage & Pharmacy Benefits including virtual doctor visits

• Dental & Vision Coverage

• Gym and Wellness Discounts

• Voluntary Pet Insurance

• Health Care Flexible Spending Account (FSA)

• Dependent Care Flexible Spending Account (FSA)

• Life & AD&D Insurance

• Long Term Disability

• Mass Transit & Commuter Parking Programs

• Benefits Concierge: a team of dedicated and experienced employee benefits advocates who are ready to help you and your family with questions

• Employee Assistance Program: offers support around Education, Legal and Financial Planning, Career Development, Lifestyle and Fitness Management, Mental Health, and Dependent Care

• 20% off all merchandise at CAMP’s retail stores and CAMP.com

• PTO

• 401(k) Plan(Employee contribution only)

• 1.5 pay on the following holidays: Independence Day, Labor Day, New Years Day, Martin Luther King Day, Memorial Day, Juneteenth