Assistant Store Manager

Bluebird Self Storage

Bluebird Self Storage is continuing to grow in Southern New Hampshire! We are looking for a full-time Assistant Store Manager for our Manchester Facility. We are looking for a Team Member to be able to work 35-40 hours a week, with the following schedule:

Tuesday - Friday: 1PM - 8PM

Saturday: 9AM - 6PM

We are team-based organization at Bluebird. We strive to make everyone feel included and valued through transparency with information sharing, open meetings, and soliciting the feedback of our team. Positive workplace culture is of the utmost importance. We encourage a healthy work-life balance and strongly believe that team members should enjoy their time at work.

You will LOVE working here!

· We believe that integrity, accountability, excellence, positivity, and teamwork are the fundamental values to uphold in our organization

· We offer benefits including: competitive wages, health insurance, dental insurance, vision insurance, supplemental insurance, FSA/DCA, PTO, paid holidays, 401k, and 401k match

· Plus some benefits you might not expect such as a health and wellness incentive program, team member recognition, corporate on-site gym, and more!

· We are a growing company and are excited to be able to offer opportunities for internal growth (and we do it often!)

Responsible for supporting the daily operations of the facility, ensuring exceptional customer service and efficient management of storage units. You will assist the Store Manager with various responsibilities and serve as a “Manager in Training” assist customers with inquiries, guide them through the rental process, and ensure a seamless experience from start to finish. Manage phone, online, and in-person communications, processing rentals and maintaining accurate records.

Your role here at Bluebird would entail:

Open and/or close the facility based on shift assignment

Deliver superior customer service to both new and existing customers, via the phone, online, and in person, by assisting with determination of storage needs, providing tours, and renting storage units

Utilize effective selling techniques to identify customer needs, proactively offer solutions to appropriate storage units, and drive sales and upsell when appropriate

Collaborate with team members to meet store goals and ensure consistent customer experience

Process tenant discounts, credits/refunds, and billing with manager approval, as well as transfer funds as appropriate

Support the CSA recruitment process, and training of new hires

Assist with tenant escalations, grassroots marketing events, posting auctions to the website and coverage of open shifts

Process billing on prescribed schedule in the Store Managers absence, following up on delinquent accounts as necessary

Sell related storage merchandise if applicable and relay facility amenities and any ongoing specials

Monitor surveillance cameras to ensure facility is safe and secure and conduct internal external facility walkthrough audits during each shift

Maintain and clean the facility as needed throughout each shift

Perform operational procedures through various software programs

Report any facility maintenance problems, and note inventory needs

Participate in all training initiatives

Other duties as assigned

Qualifications

• High School Diploma or equivalent

• Minimum 9-month experience as a CSA with Bluebird, or 2-years in retail or sales required

• Experience in the self-storage industry preferred

• Must be able to work Saturday’s from 9am-6pm

Other Qualifications:

• Ability to safely and successfully perform essential job functions consistent with the ADA, and other federal, state & local standards - including meeting qualitative and/or quantitative productivity standards

• Ability to maintain reasonably regular, punctual attendance consistent with the ADA, and other federal, state and local standards

• Compliance with all personnel policies

Essential Skills:

• Proficient computer skills, i.e. Microsoft Office (Word, Excel and Outlook) and capacity to learn various software programs

• Ability to take direction and work independently with little to no supervision, as well as lead others

• Excellent interpersonal skills, ability to effectively communicate with teammates, leadership and customers

• Strong selling skills, with the ability to recommend services to meet customer needs and drive sales

Essential Mental & Physical Requirements:

• Works in an office environment as well as occasional internal and external facility walkthroughs

• Works with guidance from Manager

• Performs several tasks as dictated by facility demands

• Relates information to diverse groups

• Makes independent decisions and leads others

• Ability to read and understand instructions and learn established organizational systems

• Must be able to sit, bend, twist, lift (25 lbs.), and move throughout the facility