Assistant Store Manager

About the Role This is a supervisory role within Burberry's RETAIL OFFLINE London store. The role supports the Store Manager to drive category performance and ensure a premium Burberry Experience for customers by coaching a high-performing sales team and delivering exceptional service. What You'll Do

• Lead sales associates to improve selling skills and close sales to achieve sales goals and KPIs
• Drive sales for an assigned category, partnering with the Store Manager on sell-through and training the team on the category
• Lead a high-performing, customer-facing service-oriented team
• Coach and provide feedback to ensure every customer is served with the Burberry Experience per brand strategies
• Manage customer flow to ensure the best possible service and that no client is left unattended
• Set the pace and standard to deliver excellent service; drive collaboration on the selling floor between sales associates, specialists, stock and operations
• Provide "in the moment" coaching after every transaction and client interaction; follow up on actions with associates
• Work with the Store Manager to develop and retain talented employees with monthly development plans and annual performance reviews
• Lead the integration of new joiners; model Burberry Experience
• Partner with Store Manager and Training to own Burberry Experience training within the store
• Use morning and weekly meetings to reinforce Burberry Experience via role-play and discuss difficulties
• Resolve difficult customer issues and escalate to management when necessary
• In the absence of store management, handle post-void transactions and authorise promotional discounts and employee sales
• Drive the digital experience in store and use digital resources to communicate when face-to-face is not possible
• Hold a good understanding of the business and effectively communicate needs and ideas to bring the business to the next level
• Follow company policies and procedures and consistently enforce guidelines on operations
• Create and maintain an open, positive and harmonious work environment
• Assist with opening and closing of store including securing doors, windows and merchandise, arming of store, and POS procedures
• Additional duties as required What We're Looking For
• 1-2 years previous supervisory or management experience in retail sales
• Advanced knowledge of POS systems
• Ability to handle complex customer service issues (e.g., dissatisfied customers, complaints, returns, repairs & after-sales)
• Fluent and professional dialogue with clients and staff
• Previous experience with Apple mobile devices and comfortable with digital tools Nice to Have
• Experience with Apple mobile devices and comfortable with digital tools