About this role
Job Posting
Job Title: Assistant Service Manager
Location: Abuja (FCT)
Employment Type: Full-time
About the role
- We’re hiring an Assistant Service Manager to help run our after-sales service operations. You’ll supervise our technicians and service coordinators day to day, keep repairs, installations, warranty claims and customer complaints moving within SLA, and step in for the Service Manager when needed. It’s a strong opportunity for a hands-on service professional ready to take on more leadership.
What you’ll do
-
Support daily after-sales service operations and make sure cases are resolved within agreed SLAs and properly documented
-
Supervise, schedule and coach service engineers, technicians and coordinators
-
Handle escalated customer complaints and keep customers updated until the case is closed
-
Review warranty claims, monitor warranty costs and flag unusual or excessive claims
-
Give technicians hands-on support with troubleshooting, repairs and installations
-
Work with Warehouse and Procurement to keep critical spare parts available and accounted for
-
Monitor service centres and field technicians, and track first-time-fix rate, turnaround time and repeat repairs
-
Prepare service dashboards and reports, run root-cause analysis on recurring issues and help put corrective actions in place
-
Work with Sales, Finance, Quality and Product teams to improve the customer experience
-
What we’re looking for
-
Bachelor’s degree or HND in Mechanical Engineering, Electrical/Electronic Engineering, Mechatronics, Industrial Engineering or a related technical field
-
3–5years’ experience in after-sales, technical or field service, including 1–2years supervising a team
-
Hands-on experience with warranty, repairs, installations, spare parts and customer complaints
-
Strong troubleshooting skills, good Excel and reporting skills, and familiarity with CRM or service management systems
-
Strong communication, leadership and problem-solving skills, and the ability to juggle priorities in a fast-paced setting
-
Background in consumer electronics, home appliances, automotive, industrial equipment or manufacturing is strongly preferred
-
A professional certification in Service Management, Customer Experience or Engineering is an added advantage
Application Closing Date
18th November, 2026.