Assistant Restaurant Supervisor

Assistant Restaurant Supervisor

Job Type Full Time Qualification Professional Certificate

Experience

• Location Nairobi

• Job Field Food, Beverage and Hospitality

• A growing hospitality establishment in Kileleshwa, Nairobi is looking for an Assistant Restaurant Supervisor to support the Supervisor and management team in coordinating daily restaurant operations.

• The successful candidate will play a hands-on role in supporting staff, maintaining service standards and ensuring a positive customer experience.

Key Responsibilities

• Assist in supervising restaurant staff during daily operations.

• Support coordination between the service and kitchen teams.

• Ensure customers receive friendly and efficient service.

• Monitor staff attendance, punctuality, grooming and conduct.

• Assist with managing customer complaints and service concerns.

• Support restaurant cleanliness, hygiene and general presentation.

• Help monitor stock levels and report shortages.

• Assist with opening and closing procedures.

• Support implementation of operational procedures and service standards.

• Monitor service flow and help resolve operational challenges.

• Support the Supervisor in assigning duties and coordinating staff.

• Assist in monitoring employee performance and discipline.

• Escalate operational and customer-service issues to the Supervisor.

• Step in for the Supervisor when required.

• Candidate Profile The ideal candidate should:

• Have previous experience in a restaurant, hotel, food-service or hospitality environment.

• Have good customer-service and communication skills.

• Be comfortable working in a fast-paced environment.

• Demonstrate leadership potential and the ability to work effectively with a team.

• Be organised, reliable and hands-on.

• Be willing to work shifts, weekends and public holidays where required.

• Have a positive attitude towards customers and colleagues.