About this role
Job Description
Support the Restaurant Manager in the day-to-day running of the restaurant, ensuring smooth and efficient operations.
Lead, motivate, and develop the front-of-house team, creating a positive and high-performing working environment.
Deliver exceptional guest experiences, maintaining consistently high standards of service, hospitality, and attention to detail.
Take ownership of service during busy periods, leading by example and ensuring the team works efficiently under pressure.
Assist with staff briefings, training, rotas, and performance management to support the development and success of the team.
Maintain excellent standards of cleanliness, presentation, and compliance with health and safety and food hygiene regulations.
Work closely with the kitchen, bar, and wider management team to ensure seamless communication and service.
Handle guest feedback and resolve complaints professionally, ensuring every guest leaves with a positive impression.
Support stock control, ordering, cash handling, and other administrative duties to help drive operational efficiency.
Help uphold the House of Louie brand standards and contribute to a culture of excellence, energy, and genuine hospitality.
Qualifications
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- Previous experience in a supervisory or management role within a high-quality restaurant, bar, or hospitality venue.
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- Strong leadership skills, with the ability to motivate, develop, and inspire a team.
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- A genuine passion for hospitality and a commitment to delivering outstanding guest experiences.
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- Excellent communication, organisational, and problem-solving skills.
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- A hands-on, proactive approach, with the confidence to lead from the front during busy services.
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- A good understanding of restaurant operations, service standards, and health and safety procedures.
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- The ability to remain calm under pressure and make confident decisions in a fast-paced environment.
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- Flexibility to work evenings, weekends, and late-night shifts as required.
Additional Information
Competitive pay + service charge
Staff meals during shifts
Employee discounts across food and beverage
Employee of the Month & recognition awards
Referral bonus scheme
Career growth opportunities within Ennismore
Full training and development
Supportive, fun, and high-performing team environment
Pension contribution
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