About this role
Job Description
The Assistant Product Manager, Lending Capabilities is responsible for supporting the growth, profitability, and customer engagement of American Express' Lending portfolio across Australia and New Zealand.
The role focuses on developing and implementing lending capability product strategies, identifying opportunities to enhance portfolio performance, and delivering innovative lending products and features. Working closely with local and international stakeholders, the position plays a key role in driving digitisation, improving customer experiences, and ensuring lending products remain competitive within the market.
Responsibilities
- Support lending strategies and products that drive profitable credit card balance growth.
- Develop business cases and strategies for margin-enhancing initiatives, including opportunity sizing, stakeholder alignment, and approval processes.
- Lead and support the digitisation of lending initiatives through the development of new customer capabilities and enhanced customer journeys.
- Partner with Marketing, Analytics, Product Management, Technology, Customer Service, and international teams to deliver lending initiatives.
- Identify opportunities to strengthen the competitive position of lending products within the market.
- Monitor portfolio performance, customer behaviour, and key busine