Assistant Peer Review Performance Manager

Assistant Peer Review Performance Manager

remote type

Hybrid

locations

INR

time type

Full time

posted on

Posted Today

job requisition id

R2601043

Job Description:

We believe in bold ideas, diverse perspectives, and the drive to transform knowledge into impact. Here, your curiosity fuels progress, your voice shapes innovation, and your ambition helps redefine what’s possible within science and learning. We are a culture that obsesses over impact, challenges, and drives what’s next to power infinite possibilities for our customers, colleagues and society at large.

About the Role

The Assistant Peer Review Performance Manager serves as a key customer service point of contact for editors, editorial offices, and vendor partners across a defined segment of the Research Publishing journal portfolio. This role is responsible for assessing editorial and editorial office performance across assigned journals, monitoring adherence to expected behaviors and KPIs, and driving continuous improvement.

The Assistant Peer Review Performance Manager focuses on optimizing peer review performance to ensure alignment with best practices and standards while promoting a positive author experience throughout the author lifecycle. The role operates under the direction of their manager and receives guidance and coaching from senior peers.

Key Responsibilities

• Customer Service & Performance Oversight

• Serve as the first-line point of contact for journal queries through the CRM platform, delivering timely, professional, and empathetic responses to inquiries and escalations.

• Track service levels (SLAs), response times, and case outcomes through CRM dashboards and self-service reports to identify service trends, bottlenecks, and opportunities for improvement.

• Oversee and evaluate editor and administrative performance across an assigned segment of the Research Publishing portfolio.

• Drive continuous improvement, workflow optimization, and adoption of peer review best practices and standards across the portfolio.

• Focus on value-added strategies and tactics that improve editorial decision delivery, including speed to decision, quality of the author experience, and integrity of manuscripts and workflows that support the peer review process.

• Seek guidance on remedial action plans when appropriate.

• Peer Review Management

• Provide journal-level oversight of the manuscript peer review process, from submission through final editorial decision and export to Content Operations, for a portfolio of Research Publishing journals.

• Ensure accurate documentation of the peer review management process.

• Identify and escalate research integrity concerns and execute any required outcomes from investigations.

• Adopt new services, tools, and enhanced workflows as they are introduced.

• Editor and Editorial Office Performance Management

• Monitor and manage the performance of editors