About this role
Job Purpose :
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Provide a brief overview of the position, including its purpose and contribution to the organization.
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The VKYC/ReKYC Agent is responsible for conducting video-based customer verification in compliance with regulatory guidelines and ensuring uniform customer experience. Key Accountabilities :
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Conducting VKYC/ ReKYC calls as per defined scripts and compliance requirements
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Verifying customer identity and documents during live video interactions
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Ensuring adherence to regulatory and internal quality standards
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Handling customer queries professionally during the verification process
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Maintaining accurate records and updating systems in real time Job Duties & responsibilities :
KYC Processing
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Ensure that KYC guidelines and Customer acceptance procedure of the bank is strictly adhered to.
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All KYC call requests must be serviced as per defined SL without deviation.
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KYC exceptions if any, need to be duly escalated as per defined approval matrix.
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All required disposition and interactions with customer to be duly recorded / documented in the relevant system
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Continuously review the internal monitoring process and identify areas of improvement. Education / Preferred Qualifications :
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Degree holder
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Certifications in the areas of Operations, MS office will be an advantage. Core Competencies :
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Strong interpersonal & verbal and written communications skills
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Good, effective and engaging skills. Calling skills preferred
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Basic analytical skills
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Good judgement and problem-solving skills
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Able to organize information in a structured manner
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Good interpersonal and communication skills (English, Hindi & Marathi)
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Ability to handle sensitive customer data with confidentiality
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Problem-solving ability and presence of mind
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Need to have Customer Centric Approach Technical Competencies :
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Proficient in MS office tools, Ms Excel, Power point, Word
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Knowledge of Finacle, Call Centre Tools, CMS preferred.
Location
Pune-DBIL
Job:
Customer Service
Schedule:
Regular
Employee Status:
Full time