About this role
Job title: Assistant Ocean Export Supervisor
About the Role Assistant Ocean Export Supervisor assists in monitoring and supervising daily ocean export operations and ensuring data accuracy. This role supports staff training, discipline, and coordination with carriers, subcontractors, and JAS's overseas teams to maintain efficient, compliant operations.
What You'll Do
- Handle customer complaints
- Handle customer inquiries
- Assist supervisor to train and monitor discipline of staff
- Communicate with carrier’s customer service
- Cooperate with subcontractor’s operations
- Problem solving with subcontractor
- Communicate with JAS’s overseas on advance level of operations
- Provide ongoing coaching and mentoring of staff to develop skills to the highest level
- Identify and resolve personnel issues
- Oversee Ocean Export Clerk and Documentation Clerk
What We're Looking For
- Ocean industry knowledge
- Excellent organizational skills
- Strong computer skills including Microsoft Office
- Detail oriented, able to multitask and meet deadlines
- Self-motivated, able to work in a team and independently
- Good at English both written and verbal
- College degree or above
- Minimum 5 years’ experience in freight forwarding industry