Assistant Night Manager

Assistant Night Manager

Region

MEA SPAC

Apply

Share

Shortlist

Sign up

Company Description

Are you a hospitality professional who thrives in a leadership role and enjoys working overnight? Pullman Sydney Airport is seeking a dedicated and service-focused Assistant Night Manager to join our Front Office team.

Reporting to the Front Office Manager, you will play a key role in overseeing hotel operations during the night shift, ensuring exceptional guest experiences, operational efficiency, and a safe and secure environment for our guests and Heartists.

Working hours are primarily 11:00 PM to 7:00 AM, including weekends and public holidays as required.

Located just moments from Mascot train station, Pullman Sydney Airport offers a supportive, inclusive, and engaging workplace where you can grow your hospitality career with Accor.

Job Description

• Support and lead the Night Audit and Front Office operations during overnight shifts.
• Deliver exceptional guest service and handle guest enquiries, requests, and complaints professionally.
• Complete Night Audit procedures and ensure all daily financial reconciliations are completed accurately.
• Manage guest arrivals, departures, and room allocations.
• Ensure hotel security procedures and emergency response protocols are followed.
• Act as the senior hotel representative overnight and make operational decisions as required.
• Coordinate with Housekeeping, Engineering, Security, and Food & Beverage teams to ensure smooth hotel operations.
• Assist with training and development of Front Office team members.
• Maintain high standards of presentation, professionalism, and service delivery.

Qualifications

• Previous Front Office supervisory or leadership experience within a hotel environment.

• Experience using Opera PMS (preferred).

• Strong understanding of Night Audit procedures.

• Excellent communication and problem-solving skills.

• Ability to work independently and confidently manage overnight hotel operations.

• Strong attention to detail and financial accuracy.

• Full working rights in Australia.

• Flexibility to work overnight shifts, weekends, and public holidays.

• Immaculate grooming and professional presentation.

• Additional Information

• At Accor, we believe Hospitality is a Work of Heart.

• By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

• Benefits Your Way

• Work alongside experienced hospitality leaders.

• Endless career opportunities across Accor's global network.

• Discounted accommodation and Food & Beverage worldwide from day one.

• Complimentary car parking and dry cleaning.

• Annual Service Recognition and Accor Tenure Milestone celebrations.

• Industry-leading leave policies.

• Access to the Accor Employee Assistance Program.

• Exclusive Accor partner benefits and discounts.

• Our Commitment to Diversity & Inclusion

• We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. Reasonable adjustments are available throughout the recruitment process to support all applicants.

• Be the leader who keeps our hotel running smoothly while the city sleeps. Apply today and become part of the Pullman Sydney Airport family.