About this role
Job title: Assistant Manager - Westquay, Hollister
About the Role The Assistant Manager role is a multi-faceted position that blends business strategy, operations, creativity and people leadership. This role drives sales by analyzing the business and delivering best-in-class customer service, while overseeing daily store operations and promoting efficiency across processes. It also leverages creative expertise through floorset updates, styling recommendations and product knowledge, and focuses on talent leadership from recruiting and training to development, with opportunities to grow into future store leadership.
What You'll Do
- Perform Opening and Closing Routines.
- Supervise salesfloor & stockroom, ensuring excellent customer service & seamless operations.
- Conduct staffing and scheduling operations and payroll management.
- Train and develop the non-management staff.
- Demonstrate product knowledge and brand awareness, while driving sales.
- Build and maintain visual displays.
- Analyze reporting to inform decision making.
- Protect store assets & perform inventory control.
- Operate Register/Point of Sale systems.
- Fulfill OMNI Channel Orders.
- Represent the Brand and Exemplify Company Culture and Values.
What We're Looking For
- Bachelor's Degree OR one year of supervisory experience in a customer-facing role
- Fluency in English
- Maintain a strong customer focus
- Knowledge of current fashion trends
- Drive to achieve results and exhibit a strong work ethic
- Possess strong communication and interpersonal skills
- Team building and ability to coach others
- Take initiative and demonstrate confidence
- Balance multiple tasks while being detail-oriented
- Engage in applied learning and proactive thinking
- Ability to show up in a fast-paced and challenging environment
Compensation & Benefits
- Starting rate: £30,785.00 per year
- Quarterly Incentive Bonus Program
- Paid Time Off
- Indefinite Contracts
- Paid Volunteer Day per Year
- Merchandise Discount
- Private Medical Insurance Available
- Life and Disability Insurance
- Associate Assistance Program
- Paid Parental and Adoption Leave
- Pension Plan with Company Match
- Training and Development Opportunities for Career Advancement
- We promote from within. A Global Team of People Who'll Celebrate you for Being YOU. Pending completion of 90 day probationary period You are trained on data up to October 2023.