Assistant Manager Retail Training

Assistant Manager Retail Training

PURPOSE & OVERALL RELEVANCE FOR THE ORGANISATION:

Manage the development of retail operations trainings that equip the sales team with the essential knowledge in achieving business goals and targets.

KEY RESPONSIBILITIES

Training Organization:

• To complete training needs assessments within the country and match courses available within adidas group to the needs.
• Develop and manage the retail training calendar in coordination with the District Manager, Operation Managers and Key Account Management teams as well as Sales Training Manager.
• To review training materials received from region/global and adapt the training to the requirements of the subsidiary while maintaining the integrity of the course and its learning objectives to ensure consistent delivery globally
• To be the champion of retail trainings
• Prioritize training per account and optimize training resources and training locations.
• Work with Retail Operations, Marketing and Sales to develop and refine retail training contents, ensuring the relevance by collecting retail operations guidelines and priority, and using own retail benchmark.
• Manage training resources including internal and external trainers and monitor training delivery quality
• Review feedback from customers and training KPIs to recommend improvements
• Develop processes for regular revision of content and effectiveness of evaluation
• Develop stringent control process for monitoring training delivery quality and participant eligibility
• Leverage internal/external expertise to ensure Retail Trainers are equipped with the essential, latest knowledge crucial to high-impact training delivery
• To track the completion of training within the retail employee group of the certificates
• To manage the preparation of local graduates to the adidas degree in retail management

Budget & Expenses:

• Manage assigned training budget and ensure cost effectiveness

Personnel Management:

• Set performance and development plan with retail trainers; review and evaluate.

KEY RELATIONSHIPS:

• External: Agency

Internal:

• Global different business units (Running/Basketball/Training/Original..etc)

• Great China training team

• TW market CTC & Marketing team

• TW Retail Operation team (ROM/DM)

• TW Retail Excellence

KNOWLEDGE, SKILLS AND ABILITIES:

• IT Skills: Outlook/Word/Excel/ PPT Advanced

• Language Skills: Fluent spoken and written English

REQUISITE EDUCATION AND EXPERIENCE / MINIMUM QUALIFICATIONS:

• University degree or above

• Minimum 5 years experience in retail related function.

• Minimum 3 years experience in retail training development and delivery in leading multinational / consumer goods company, or very successful franchise store manager experience.

• Experience with apparel retail or franchise training preferred

• AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need..

• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

• At adidas, we strongly believe that embedding diversity, equity, and inclusion (DEI) into our culture and talent processes gives our employees a sense of belonging and our brand a real competitive advantage.

• – Culture Starts With People, It Starts With You –

• By recruiting talent and developing our people to reflect the rich diversity of our consumers and communities, we foster a culture of inclusion that engages our employees and authentically connects our brand with our consumers.