About this role
Company Description
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.
Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.
Job Description
Role Overview: The Assistant Manager – Process Training will oversee end-to-end training delivery, manage training KPIs, and ensure alignment of training programs with business objectives. This role involves supervising training leads, collaborating with stakeholders, and driving continuous improvement in training effectiveness.
Key Responsibilities:• Training Delivery: Conduct and facilitate process-training sessions for new hires and existing staff.• Training Strategy: Design and implement training plans across multiple lines of business.• KPI Management: Monitor, analyse, and report on training KPIs to ensure compliance and performance.• Stakeholder Collaboration: Partner with business leaders, HR, and operations to align training with organizational goals.• Team Leadership: Supervise and mentor training leads, ensuring delivery quality and consistency.• Continuous Improvement: Identify gaps and implement enhancements in training methodology.• Innovation in Training: Introduce digital tools, e-learning platforms, and modern training techniques.• Compliance & Governance: Ensure training programs meet organizational and regulatory standards.• Reporting & Analytics: Present insights using dashboards and data visualization tools.
Qualifications
- Graduate/Postgraduate in any discipline.• 5–7 years of experience in process training, with at least 2 years in a supervisory role.• Strong analytical skills with expertise in KPI tracking.• Excellent communication and stakeholder management abilities.• Empathy, adaptability, and coaching skills.