About this role
Assistant Manager Outlet
We're looking for a dynamic and results-driven Assistant Manager - Outlet to join our team. In this pivotal role, you'll oversee the daily operations of our outlet while fostering a collaborative, high-performance environment. You'll be responsible for driving sales growth, ensuring exceptional customer experiences, and maintaining operational excellence. This is an excellent opportunity for a detail-oriented leader who is passionate about retail operations and committed to developing talent while achieving ambitious business goals.
- Oversee and manage all daily outlet operations, ensuring strict compliance with company policies, procedures, and established standards
- Lead, mentor, and develop outlet staff to build a high-performance culture, support career growth, and conduct regular performance reviews
- Drive sales performance and revenue targets through strategic planning, team motivation, and implementation of effective promotional campaigns
- Monitor and analyze key performance indicators, sales metrics, and operational data to identify opportunities for improvement and optimization
- Manage inventory levels, stock rotation, outlet cleanliness, safety standards, and visual merchandising to maintain a premium customer environment
- Ensure exceptional customer service standards are consistently met and handle customer complaints with professionalism, empathy, and transparency
- Prepare and submit regular reports on outlet performance, sales trends, operational challenges, and strategic recommendations to senior management
- Collaborate with cross-functional teams to support company-wide initiatives, strategic objectives, and organizational goals
- Handle cash management, reconciliation, and financial accuracy while maintaining compliance with financial protocols
- Maintain and optimize point-of-sale (POS) systems and leverage technology to enhance operational efficiency
Qualifications
- Diploma or degree in Hospitality, Hotel Management, Food & Beverage Management, or a related field
- 5–7 years of relevant Food & Beverage experience
- Previous experience in a supervisory or management role within Food & Beverage is required
- Experience managing an outlet, bar, restaurant, lounge, or similar operation is preferred
- Strong knowledge of Food & Beverage service standards and operational procedures
- Good knowledge of HACCP, food safety, hygiene, and sanitation standards
- Experience with beverage cost control, stock management, requisitioning, and inventory procedures
- Experience in staff scheduling, training, coaching, and performance management
- Good computer skills and familiarity with relevant hotel/F&B systems