About this role
Company Description
Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.
Job Description
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Ensures guests are well looked after, from the moment they arrive to the time they leave
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Enquires whether guests are satisfied throughout the meal
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Offers attentive service to guests, adapting to any constraints
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Establishes good relations with guests, offering advice and fostering customer loyalty
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Takes part in inventories and manages stocks under his/her responsibility
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Increases revenue for the point of sale through additional sales techniques
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Prepares and analyses financial reports/results and implements corrective actions as necessary
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Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
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Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.
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Organizes the work for the team, including the need to multi-skill in employees for job requirements
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Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
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Continuously takes initiatives to enhance and improve the team member’s product knowledge.
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Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
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Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
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Ensures the point of sale is prepared to a high standard in order for:
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Taking guests' orders
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Equipment is used correctly
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Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations
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Checks the quality, speed and overall efficiency of the team/waiting staff.
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Ensures that the Back of the house service areas are maintained as per the hotel standards.
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Supervises the team's sales attributes
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Analysis the outlets sales and revenue and strives to achieve and exceed the Financial budgets
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Makes efforts to train the team in up-selling and suggestive selling techniques
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Helps increase guest loyalty through quality of service
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Consistently review the VOG report to enhance guest experience
Qualifications
- Degree in Hotel Management/ any other graduate
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Minimum 1 year of relevant experience in a similar capacity
- Working knowledge of MS Excel, Word, & PowerPoint
Additional Information
- WHAT IS IN IT FOR YOU:
- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities