Assistant Manager - Outlet

Assistant Manager - Outlet

Region

MEA SPAC

Location: ibis Hyderabad HITEC City, Hyderabad, India

ExternalReference

REF114229F

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

We are seeking an enthusiastic and detail-oriented Assistant Manager - Outlet to join our dynamic team at ibis Hyderabad HITEC City, India. In this pivotal role, you will oversee the daily operations of our outlet, ensuring exceptional service delivery, operational excellence, and guest satisfaction. You will lead a diverse team while maintaining our commitment to quality, efficiency, and innovation. This is an excellent opportunity for a motivated professional ready to make a meaningful impact in a fast-paced hospitality environment.

• Oversee daily operations of the outlet, ensuring smooth service delivery and strict adherence to operational standards and brand guidelines
• Supervise, train, mentor, and motivate outlet staff, including servers, kitchen personnel, and support staff, while fostering a positive and inclusive work environment
• Maintain exceptional guest service standards and ensure guest satisfaction through regular interaction, attentive listening, and proactive feedback management
• Monitor and control food and beverage costs, inventory levels, and stock rotation to optimize profitability and minimize waste
• Ensure full compliance with health, safety, and hygiene regulations, conducting regular inspections and audits to maintain the highest standards
• Manage reservations, table allocations, and guest flow to maximize outlet capacity, revenue, and operational efficiency
• Prepare, analyze, and present operational reports, including sales figures, labor costs, performance metrics, and key performance indicators
• Implement and maintain quality assurance procedures for food presentation, taste, consistency, and overall service excellence
• Address guest complaints and concerns promptly and empathetically, implementing corrective measures and follow-up actions as necessary