About this role
MEMERSHIP OPERATIONS
- Own the day-to-day running of the Membership CRM — keeping all the Account pipelines current, accurate, and actioned
- Process new member and Corporate Account applications end to end: document collection, KYC, onboarding, welcome letter dispatch, and membership card issuance
- Track and reconcile member allocations across every benefit — Third Room bookings, Blu Xone vouchers, suite nights, Gold Room bookings — against what each tier is entitled to
- Serve as the first point of contact for member queries, escalating to the Director where judgement calls on benefits or exceptions are needed
- Support renewal tracking and flag lapsing memberships ahead of time
THE THIRD ROOM
- Coordinate day-to-day bookings across the nine named rooms, working with the front-of-house and concierge teams to ensure member allocations, minimum-attendance rules, and billing are correctly applied at the point of booking
- Act as a point of escalation for the floor concierge team on member-specific questions
- Monitor room-mix usage patterns and feed observations back to the Director ahead of periodic allocation reviews
EVENTS & CULTURAL PROGRAMMING
- Support delivery of Roswyn's cultural calendar, including on-the-ground event management
- Coordinate logistics for partner-hosted events at Roswyn (galleries, founder communities, media partners, corporate hosts), working directly with external partners on run-of-show, guest lists, and venue requirements
- Assist with the Artist in Residence programme — scheduling, hospitality coordination, and day-to-day support for the resident artist
- Maintain the Cultural Partnerships & Events Tracker, keeping partner status, next actions, and event details current
CROSS-FUNCTIONAL COORDINATION
- Liaise with Sales, Marketing, and Finance to keep membership collateral, pipeline reporting, and revenue tracking aligned with the Director's direction
- Work with the hotel's IT and front-office teams on system and process issues affecting member experience
- Support the Director in preparing materials for ownership, GM, and Ennismore-level updates
Additional Information
- 1-3 years of experience in hospitality operations, membership/loyalty programmes, luxury retail clienteling, or events management
- Genuinely organised — comfortable owning a CRM, a pipeline, and a run-of-show simultaneously without letting any of them slip
- Strong written and verbal communication; equally at ease drafting a member welcome letter and briefing a partner on event logistics
- A natural comfort with people — members, partners, and colleagues across departments — and the judgement to know when to handle something directly versus flag it upward
- An interest in art, design, hospitality, or cultural programming is a strong plus, given the role's proximity to Roswyn's cultural calendar and partnerships
- Proficiency with standard office and CRM tools; comfort picking up new systems quickly